It’s Settled, PCH Consumer Protection Program is Unparalleled

It’s been long settled that Publishers Clearing House (PCH) is best known by consumers for our unbeatable magazine and merchandise offers, our famous Prize Patrol, Big Checks and over $223 million in sweepstakes prizes awarded. While we’re in agreement with consumers that these promotions are among the most well known parts of our company, we are just as proud of a unique and not so well known consumer protection program that PCH voluntarily created over 10 years ago.

We call this program the “High Activity Customer” (HAC) consumer protection program. The purpose of this program is to contact customers with unusually high order amounts by phone or mail, seeking to make sure they know that no purchase is necessary to enter and win and to collect information to assist them if they have trouble understanding. Unlike the corner Mom and Pop shop, our company does not have the advantage of “looking over the checkout counter” to observe clues and hear comments that might alert us to a customer who is confused or who may need extra assistance. It was with such recognition that PCH implemented the HAC program. As far as we know, this unique program was the first of its kind in the direct marketing industry and is now permanently in place as part of the PCH attorney general settlements.

Under the PCH HAC program, active customers are contacted by phone and/or mail and asked a series of questions to ensure they are purchasing for the right reasons. If a problem or concern is detected, Publishers Clearing House will assist the consumer and then permanently remove him or her from our mailing list.

We want to make sure that people have fun playing the Publishers Clearing House Sweepstakes and that if they buy something from us it’s because they want to take advantage of the fabulous deals on our quality merchandise and popular magazines. We go out of our way to make sure that’s the case.

So when you think of PCH, we hope that you now know we’re more than just exceptional deals, terrific offers and an exciting sweepstakes. We hope you’re in agreement that it’s settled, our comprehensive consumer protection program to detect vulnerable consumers is one of the unique unknown facts of Publishers Clearing House that we’re proud of developing and implementing.


22 thoughts on “It’s Settled, PCH Consumer Protection Program is Unparalleled”

  1. val mccorkle says:

    If there is a chance that it does any good to send out e-mails to win, I think ruby archer should be a serious consideration…after confirming, of course, that she is in need and is not spewing some sob story. Having to take care of someone who is disabled is doubly hard without proper funds or help. Goof luck ruby.

  2. Hugh McLenaghan says:

    My mother-in-law just call a call saying they were PCH and she’d won $5 Million, all she had to do was pay a security deposit of $250. Luckily she knew it was a scam.

    Thought you should know that this is going on.

    The number that called was from Kingston, Jamaica (876) 393-5136.

    1. PCH Customer Service PCH Customer Service says:

      Hi Hugh,

      The call you received is a scam. All winners of $10,000 or more are notified in person by the Prize Patrol. Please call us at our toll-free number 1-800-392-4190 so that we can make a scam report. We also encourage consumers to visit the Consumer Affairs section on our website at info.pch.com, where there is more valuable information on how to protect oneself and avoid falling victim to sweepstakes scams. Thank you for letting us know.

      Regards,
      Rod @ PCH

  3. Dan Nolan says:

    For the last 3 days, I’ve played PCH Lotto, and yet my numbers don’t appear. This seems rather strange.

    1. PCH Customer Service PCH Customer Service says:

      Hi Dan,

      We are sorry to hear of the difficulties you have experienced. In order to assist you further, please contact our customer service team by visiting: http://pch.custhelp.com/app/utils/login_form/redirect/ask

      Regards,
      Rod @ PCH

  4. Shelia J. says:

    I just love going through all the products PCH offers with the great deals and payment plans, and more than that I am so glad you Do Not have to make a purchase to enter sweepstakes, which brings me to the reason for writing you. On the internet or in the mailings, on the order forms, as a consumer I would like to see a box to check for “maybe later” a box to place a stamp or to of most interested in, a “wish list” Not only will I not feel so bad of not GETTING to order, for what ever reasons, But PCH will have an idea of what I had wanted and maybe offer it again later. A more interactive and slightly more personal touch between us, I would think. Also a link to blog with the PCH web designers or whoever to contact with ideas or consumer feed back,(wish list box for later) How nice that would be… Thanks so much, Shelia J.

    1. PCH Customer Service PCH Customer Service says:

      Hi Shelia,

      Did you know that there is a Wish List feature on our new Shop and Win site? Just visit http://www.shopandwin.com and browse our selection of magazines and merchandise, and you will see an “Add to Wishlist” link on each product page.

      Regards,
      Rebecca @ PCH

  5. ruby archer says:

    i love my son i need a new ramp to get him in and out of the house,ineed a handicapped tub,and a chair with a tray on the front, i can’t get any thing to help me without winning,i am praying for a miracle , i need to win, i hate to have to talk like this but i really do need help in the worst way,i would like to fill out surveys for you to earn money to so i could pay for my self. ruby archer

Leave a Reply