How Do I Clear My Cache And Cookies?


How to clear cache and cookies


Have any of the following ever happened to you while browsing the web?  Trouble signing into one of our Publishers Clearing House websites? A page that won’t load? An error message? These minor problems can usually be remedied by clearing your computer’s cache and cookies.  If you’re wondering — how do I clear my cache and cookies? — I’m going to show you how!

First, What Are Cache And Cookies?

When you surf the web, your browser automatically stores various images and files in cache so when you return to a particular page or site, it will download faster. And, faster’s better, right? Well, yes. But sometimes this storing of information in the cache means you might not be seeing the most recent page version. Don’t worry — you can easily fix this.

Cookies are small text files that web sites like use to store your preferences and personalize your web pages.  Meaning you don’t have to log onto your favorite PCH site every time you visit. But sometimes a cookie is no longer valid, which means you might see an error message. That’s ok. You can fix this easily too. Just follow the steps below.

How Do I Clear My Cache And Cookies?

Clearing your cache and cookies works differently in every internet browser. These instructions are for Internet Explorer 9, 10 or 11. We also have instructions if you’re using a different web browser.

• Open your browser and press Ctrl+Shift+Delete keys on your keyboard at the same time to open the “Delete Browsing History” window.

• In the window that appears, place a checkmark to the left of “Temporary Internet Files” and “Cookies”. You will also need to remove the checkmarks from all of the other boxes.

• Click the “Delete” button.

• Now restart your browser and continue to search the web. It is important that you close out of all open windows for this to apply.

Clearing your cache and cookies takes only a few minutes and should fix most problems you might encounter. If you should require further assistance, please reach out to our Publishers Clearing House customer service team.

And before you go, let us know if you found this blog helpful in the comments section below. Why not share it with friends and family who might benefit too?

Happy browsing!

Elaina R.
PCH Online Creative

P.S. As you heard here yesterday, our first-ever EXCLUSIVE Cash Extravaganza is now ON at!


50 thoughts on “How Do I Clear My Cache And Cookies?”

  1. Debbie Evans says:

    I have the constant playing of music and am waiting to go to finish my vip games
    from It seems to be stuck below my windows yet I cannot access the page
    to eye level?

  2. Carlos. Martin says:

    I. Love. Pch. Ok

  3. john burgos says:

    Music from Publisher Clearing House site is playing everytime go to Google….It seems to be attached to Google and Mozilla Firefox.
    I site is not click–on in any form.
    I even ran it in safe mode and the music still played on!

  4. Carolyn Madorie says:

    My screen is locked in the Red Win It All entry. I am trying to get over to the scratchers, but I just keep getting the same entry over and over. I am afraid that I may have zapped my entry for tday, and the last day at that, because there is only supposed to be one entry per day. How do I get out of this loop and back over to the main PCH.Com scrathers screen?? Help!!?

  5. Stancio Butler says:

    Elaina, Please let the computer select me as a $15,000.00 extravaganza grand prize winner by tomorrow this time around.

  6. MJ Brewer says:

    I’m on the computer quite a bit, off and on all day, for my schooling. Unfortunately, I can’t work due to a debilitating injury I’m still going to court for after 5 years. But I always run into people with this issue. Instead of being a know-it-all, I’ll just post this on my Facebook account and hope my friends will see it there.

    Thanks, PCH!

  7. Sharon Reese says:

    I was so busy searching…now I have time to looked into cache and cookies. I clicked exactly what pch says “How do I clear my cache and cookies?” I followed their instructions and found in my Tools and click internet options etc. When I finished delete it. They let me know that….It says “Internet Explorer has finished deleting the selected browsing history.” Thank you very much for the instructions. I appreciated it. 🙂

  8. k frye says:

    every time i log on to play pch games i am told technical difficulties please come back and try again later Whats going on guyssss i am upset because i need all the entry’s i can get we have one more month left until the big prize! fix it P.C.H!!!

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