How Does PCH Mail Get Processed?

Take a tour of Publishers Clearing House’s new Melville facility
with the PCH Blog Team!

Publishers Clearing House Melville office

Here at Publishers Clearing House, we try hard to bring everyone the best experience possible, whether you are playing an online game at PCHGames, searching the web with the chance to win fabulous prizes at PCHSearch&Win, or receiving our “classic” direct mail packages! We are constantly evolving to do our job faster … better … and more efficiently!

With these goals in mind, PCH recently moved its mail processing facility from Syosset, NY to a new location in Melville, NY – equipped with better, more technologically advanced machinery to meet our growing business. My fellow bloggers and I had heard all about the great things happening in Melville, and were pleased to be invited there to see the operation up-close and personal!

We were met by John G., Director, Response Processing Operations; and Scott D., Manager, Data Capture & Collection. Together, they explained to us what happens at our mail processing facility on a daily basis.

John and Scott explained that PCH needed a new mail processing center in order to keep up with the amazing growth the company has been experiencing. The Melville facility, which has been in operation since July 2013, occupies 45,000 square feet of space and has 35 full-time PCH employees – up to 75 employees during the busiest times when our famous TV commercials are running.

How PCH mail gets processed

Most of the incoming mail is processed on either of the 3 high-speed magnetic sorting machines … the 2 high-speed optical capture scanning machines … or the 3 low-speed scanning machines. Believe it or not, even the reply envelopes that our Canadian customers mail in are trucked down to Melville from Toronto, Ontario!

We got the chance to watch the whirring high-speed sorting machines in operation, as they sorted through the mail. John G. explained that the technology behind the machine was “exciting and innovative” and could process thousands of reply envelopes an hour!

Scott D. told us that Publishers Clearing House cares a lot about the environment and that his facility does its very best to recycle all paper it processes. It was also apparent that the employees at the facility really care about their work – some have even been at their jobs for 20 years!

When I asked John G. if there is one important thing every blog fan and PCH customer needs to know about our mailings, he answered …

“Return your entry and we’ll make sure it’s processed immediately!”

Everyone on our tour returned to their jobs at Publishers Clearing House headquarters in Port Washington, NY with a fresh understanding of how our company really does go the extra mile to ensure an awesome customer experience.

PCH Blog writers during Melville tour

Amanda C. said, “I went on a tour of the old Syosset facility a year or two ago. It was amazing to see how far the new Melville facility has come in comparison. Everything moved so fast, I could barely believe my eyes!”

Marybeth H. added, I was really impressed with the care and attention given to every piece of mail received.”

I was personally impressed with the efficiency of the operation – how fast machines and technological know-how can ultimately make people’s dreams come true!

Debbie K.
PCH Creative

P.S. What other PCH behind-the-scenes information would you like to know? Comment below!

P.P.S. Don’t forget about Danielle’s Cash Challenge! Remember if this post on her Danielle Lam PCH Prize Patrol Fan Page gets 17,000 or more shares, TEN PCHsuperfans will win $100! SHARE IT NOW!


162 thoughts on “How Does PCH Mail Get Processed?”

  1. Tiger says:

    Does anyone know if GWY. #6744A, and 6744B are legit giveaways?

  2. My name is Albert Coburn-El, I match 3 numbers two tickets with the gwy # 4950,6662,6661, on pch black gold scratch off which came in my package from pch. On one scratch off I won 1mill.; the other I won a hundred dollars. And have not heard anything from pch concerning my winning. Please contact me asap., I really need your help.

    1. PCH Staff PCH Staff says:

      The scratch card you received was an opportunity to enter into a drawing for the prize amount promoted on the scratch card; it was not for an instant win prize. As stated in the Official Rules, you have not yet won and winners are not notified ahead of time. To enter into this sweepstakes, simply follow the instructions on the card which state, ” To enter, you must complete the name and address section below. Return this form to Publishers Clearing House in the attached reply envelope.” The winner will then be determined via random drawing at the giveaway’s end. To see all of the ways you can enter into our many exciting giveaways, click here:

  3. maribel says:

    These this campany exist because i recived a cuopon of 40,000,00 in have not recived anything in the mail
    Please comment back

  4. Dhonna says:

    Hello my name is Dhonna Rodriguez I recenly last Thursday 10/15/2015 received mail from the Disney movie club with magazines and coupons in between all those magazines the was a jokers wild winning official entry form. It had a scratcher I scratched them it reveled in the bottom reveal 3 matching symbols in one line, then see inside for eligible prize. Luckily I had 3 jokers in the same line and it revealed that the price was $40,000.00 To enter I had to submit my information and address and mail it back to Publishers Clearing House Department of Contests PO BOX 75 Synosset, NY 11791-0075. I will be mailing it in tommorow since I have 10days only. I’m not familiar with this company I have however been doing some research I’m aware this company exists but I’m aware scams also do. If anyone has any information or any way to tell me if this entry is valid please respond I’ll kindly appreciate it.

    1. Whit says:

      Please let me know if this is legit! I got the same thing!


  6. lisbeth Berrios says:

    lisbeth Berrios yes PCH GWY No. 4900 mail ID 4002

  7. lisbeth Berrios says:

    lisbeth Berrios yes PCH GWY No. 4902 mail ID 40 02

  8. kimberly says:

    Dear Mrs.Lam thank you for All Opportunities that you Have Given to me Paste Weeks , I Am Ready to take opportunity this Additional to the Incredible Prize to Win $1,000,000.00 At.Stake from PCH GWY NO.4950 Please Nominate Me to Win

    w-05 says winning number 5000 a week forever 15-19-02 finial selection list wiinner too.
    L018-100-15 DP0391A
    720 winners circle mn 56399 R1552 M0022
    R4136 15-NP605 DPFORM 6396177968 DSDI DP0674C
    SF5185 4900 1 MILLION 2X
    ID# 02430276085
    YOU CAN DROP IN THE MAIL 4950 4900 3577 3080 OR MORE TO 01879:) LOL

  9. Dear Mrs.Lam thank you for All Opportunities that you Have Given to me Paste Weeks , I Am Ready to take opportunity this Additional to the Incredible Prize to Win $1,000,000.00 At.Stake from PCH GWY NO.4950 Please Nominate Me to Win
    thank you for the opportunity

  10. Adam D says:

    got an w-25 thing on 6/10/15 with no reply envelope

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