How Does PCH Mail Get Processed?

Take a tour of Publishers Clearing House’s new Melville facility
with the PCH Blog Team!

Publishers Clearing House Melville office

Here at Publishers Clearing House, we try hard to bring everyone the best experience possible, whether you are playing an online game at PCHGames, searching the web with the chance to win fabulous prizes at PCHSearch&Win, or receiving our “classic” direct mail packages! We are constantly evolving to do our job faster … better … and more efficiently!

With these goals in mind, PCH recently moved its mail processing facility from Syosset, NY to a new location in Melville, NY – equipped with better, more technologically advanced machinery to meet our growing business. My fellow bloggers and I had heard all about the great things happening in Melville, and were pleased to be invited there to see the operation up-close and personal!

We were met by John G., Director, Response Processing Operations; and Scott D., Manager, Data Capture & Collection. Together, they explained to us what happens at our mail processing facility on a daily basis.

John and Scott explained that PCH needed a new mail processing center in order to keep up with the amazing growth the company has been experiencing. The Melville facility, which has been in operation since July 2013, occupies 45,000 square feet of space and has 35 full-time PCH employees – up to 75 employees during the busiest times when our famous TV commercials are running.

How PCH mail gets processed

Most of the incoming mail is processed on either of the 3 high-speed magnetic sorting machines … the 2 high-speed optical capture scanning machines … or the 3 low-speed scanning machines. Believe it or not, even the reply envelopes that our Canadian customers mail in are trucked down to Melville from Toronto, Ontario!

We got the chance to watch the whirring high-speed sorting machines in operation, as they sorted through the mail. John G. explained that the technology behind the machine was “exciting and innovative” and could process thousands of reply envelopes an hour!

Scott D. told us that Publishers Clearing House cares a lot about the environment and that his facility does its very best to recycle all paper it processes. It was also apparent that the employees at the facility really care about their work – some have even been at their jobs for 20 years!

When I asked John G. if there is one important thing every blog fan and PCH customer needs to know about our mailings, he answered …

“Return your entry and we’ll make sure it’s processed immediately!”

Everyone on our tour returned to their jobs at Publishers Clearing House headquarters in Port Washington, NY with a fresh understanding of how our company really does go the extra mile to ensure an awesome customer experience.

PCH Blog writers during Melville tour

Amanda C. said, “I went on a tour of the old Syosset facility a year or two ago. It was amazing to see how far the new Melville facility has come in comparison. Everything moved so fast, I could barely believe my eyes!”

Marybeth H. added, I was really impressed with the care and attention given to every piece of mail received.”

I was personally impressed with the efficiency of the operation – how fast machines and technological know-how can ultimately make people’s dreams come true!

Debbie K.
PCH Creative

P.S. What other PCH behind-the-scenes information would you like to know? Comment below!

P.P.S. Don’t forget about Danielle’s Cash Challenge! Remember if this post on her Danielle Lam PCH Prize Patrol Fan Page gets 17,000 or more shares, TEN PCHsuperfans will win $100! SHARE IT NOW!


173 thoughts on “How Does PCH Mail Get Processed?”

  1. marla spencer says:

    The Post Office has been returning your self addressed forms “3—- Entry Order Processing CTR, Melville, NY 11773-3017”. They say “Not sufficient address for delivery”

  2. Laren Rey says:

    How long does it really take to process a entry?

  3. Ramon Rubio says:

    I like to know how can I really see the prize patrol van and really like to see if they knock on my door and say I win I like to see that happen

  4. Lewis & Clark trail is Hwy 4. Go west on hwy.4 for a right turn on hwy 101. Then go approximately 5 to 7 miles to 38 N.Nemah Rd. W. a left turn. After 101 there’s a bridge N. Nemah River Bridge. First left. There is a yellow home on the corner of 101 & N. Nemah Rd. West. I’m the 2nd farm home on the right. 360-875-4183 incase you get lost. Take the driveway after the mail box so you wont have to walk up all those stairs to the level of my living room. turn right & drive to where my Trucks are. Mike

  5. Jenny says:

    I got the match 3 in scratch card and get the one million. And I mail it back to u. What happen next? Did I win that or wait to raffle my card?

  6. Caroline ortiz says:

    I suppose to get $150 check from you , I did the mailing thing that you sent out to me

  7. Mary. Garsee says:

    I am now getting recycle yellow envelopes with pre-printed labels on them, even the stamps that i am suppose to transfer to the entry pages are recycled. The envelope that is sent for me to send back is recycled also with an address different from what I am use to. Sending back to Pch, 1310 Entry Order Proccessing CTR,Melville, NY. 11773-1310. I want to know if this real and legit or a fake Proccessing forms ???????

    1. PCH Staff PCH Staff says:

      Hello Mary, that is a great question! Yes that is a ligament address for sweepstakes mailers. Thank you for being cautious! Stay “in it to win it”! Good luck to you and all who enter!

  8. I have enter since 1988 and have not won anything. Just wondering if anyone can find Horse Cave Ky.?

  9. Pamela says:

    Hi Pch I want to be the next pch sweepstake winner, I been playing for 26yrs 🙂 I’m working and caring for my 86yr old mother love very much… but it is so hard need help and this would be a blessing.Iwant to win PCH 🙂 FEB 26 2016

  10. Wow that’s a lot of mails

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