How Does PCH Mail Get Processed?

Take a tour of Publishers Clearing House’s new Melville facility
with the PCH Blog Team!

Publishers Clearing House Melville office

Here at Publishers Clearing House, we try hard to bring everyone the best experience possible, whether you are playing an online game at PCHGames, searching the web with the chance to win fabulous prizes at PCHSearch&Win, or receiving our “classic” direct mail packages! We are constantly evolving to do our job faster … better … and more efficiently!

With these goals in mind, PCH recently moved its mail processing facility from Syosset, NY to a new location in Melville, NY – equipped with better, more technologically advanced machinery to meet our growing business. My fellow bloggers and I had heard all about the great things happening in Melville, and were pleased to be invited there to see the operation up-close and personal!

We were met by John G., Director, Response Processing Operations; and Scott D., Manager, Data Capture & Collection. Together, they explained to us what happens at our mail processing facility on a daily basis.

John and Scott explained that PCH needed a new mail processing center in order to keep up with the amazing growth the company has been experiencing. The Melville facility, which has been in operation since July 2013, occupies 45,000 square feet of space and has 35 full-time PCH employees – up to 75 employees during the busiest times when our famous TV commercials are running.

How PCH mail gets processed

Most of the incoming mail is processed on either of the 3 high-speed magnetic sorting machines … the 2 high-speed optical capture scanning machines … or the 3 low-speed scanning machines. Believe it or not, even the reply envelopes that our Canadian customers mail in are trucked down to Melville from Toronto, Ontario!

We got the chance to watch the whirring high-speed sorting machines in operation, as they sorted through the mail. John G. explained that the technology behind the machine was “exciting and innovative” and could process thousands of reply envelopes an hour!

Scott D. told us that Publishers Clearing House cares a lot about the environment and that his facility does its very best to recycle all paper it processes. It was also apparent that the employees at the facility really care about their work – some have even been at their jobs for 20 years!

When I asked John G. if there is one important thing every blog fan and PCH customer needs to know about our mailings, he answered …

“Return your entry and we’ll make sure it’s processed immediately!”

Everyone on our tour returned to their jobs at Publishers Clearing House headquarters in Port Washington, NY with a fresh understanding of how our company really does go the extra mile to ensure an awesome customer experience.

PCH Blog writers during Melville tour

Amanda C. said, “I went on a tour of the old Syosset facility a year or two ago. It was amazing to see how far the new Melville facility has come in comparison. Everything moved so fast, I could barely believe my eyes!”

Marybeth H. added, I was really impressed with the care and attention given to every piece of mail received.”

I was personally impressed with the efficiency of the operation – how fast machines and technological know-how can ultimately make people’s dreams come true!

Debbie K.
PCH Creative

P.S. What other PCH behind-the-scenes information would you like to know? Comment below!

P.P.S. Don’t forget about Danielle’s Cash Challenge! Remember if this post on her Danielle Lam PCH Prize Patrol Fan Page gets 17,000 or more shares, TEN PCHsuperfans will win $100! SHARE IT NOW!

 


140 thoughts on “How Does PCH Mail Get Processed?”

  1. Deer PCH I wanna say thank you For giving all of us The opportunity To become a winner I know I want to be a winner Keep up the good work I give you. Thumbs up. God bless each and everyone of you I think you are great for what you do for people Thank you again to each and everyone of you. Good luck to all of you still waiting PS hope to hear from you soon Barbara brown. Number 3080. God blesses all

  2. Please I need attle a humble prize but only god can give to all this humble people how needed. have a good night. blessing..

  3. Dear Publishing Clearing House My name is Barbara brown I would love to be one of your winners It would help me and my family a lot. I haven’t gave upI’m going to keep tryingI pray everyday For a blessing. I know someday I would have that blessing I really want to be a winner Thank You PCH What do anything that you do for people That is great God bless Each and everyone of you. Good luck to us I’m still waiting. PS hope to hear from you soon Barbara brown Number3080. God bless all of us

  4. BETTY GRAY says:

    I BEEN TRYING TO WIN I MUST BE DOING SOMETHING WORNG I BEEN PLAYING THE GAMES AND I SAMIT IT SO WHAT AM I DOING WORNG. THANK YOU FOR TAKEING THE TIME TO UNDERSAND MY LETTER.I WILL KEEP TRYING TO WIN BE FOR JUNE 30TH GET HERE.I GUESS DEPRESSION AND HIGH BLOOD PERSURE IS NOT GOOD. BUT I GUESS WITH 12 GRANDKINDS YOU CAN ONLY DO SO MUCH.I WILL KEEP TRYING TO WIN. THANK YOU MS.BETTY GRAY

  5. Sergey Davidyan says:

    Dear Betty Gray.
    I read your comments. It’s very sad. I understand your live is poor at this time. Try to play and win. Good Luck!

  6. Betty Gray says:

    Hi PCH this is Betty Gray i hope i when something this time. I am unemployed. With no income about to lose my apartment my fiance was paying the bills and now he went to jail and i don’t no when he is getting out his bound. Is 20,000 and i don’t. Have that. Kind of money to get him out is 2,000.00 and i don’t have that Kind of money eather.i am 54 and he is 47 so please help. Me.Thank You ms.Betty. Gray

  7. Sergey Davidyan says:

    Dear Publishing Clearing House.
    Everyone in the U.S. wants to win.
    God bless you all!
    Have a great time! ;-)
    Thank you!

  8. CONGRATULATIONS ON YOUR NEW MELVILLE FACILITY, YOU KEEP ON IMPROVING AND THAT’S GOOD FOR BUSINESS, AND EVEN YOUR 3 PRIZE ELITE PATROL ARE EVEN LOOKING GREAT. I WOULD LOVE TO MEET YOU ON APRIL 30TH AT MY FRONT DOOR AND TALK TO PERSONALLY, THAT WOULD BE GREAT.
    OF COURSE THAT BIG DAY IS APRIL 30TH TO GIVE ME THE BIGGEST SURPRISE THRILL OF A LIFETIME TO OUR WHOLE FAMILY.

  9. DearPublishing Clearing House My name is Barbara. I would love to be a winner. I always dreamed of winning Every since I was 22 Now I am53 I haven’t gave up Yet. I live on a fixed income now I guess just make me By the grace of God PCH I think you da best thing ever happened to people God bless all of you Good luck to all of us PS hope to hear from you soon. Barbara brown

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