What to Do If You Cannot Login to PCHGames Account

…And Answers to other Frequently Asked Questions about the new PCHGames!

Hi Gamers!

I hope you’re all enjoying the new updates that have recently been made on the new PCHgames website. I know I sure am! As I mentioned in my last blog about the new site, PCHGames joined forces with PCH.com to give you more chances to win prizes! It’s now easier than ever because you can use the same username and password for PCHGames.com as you do for PCH.com, PCHSlots, PCHlotto and PCH Instant Bingo.

Today I’m going to answer some of the questions that you have all been asking about the new site – in the blog comments and on our Fan Pages on Facebook. Here are some of the most frequent questions we’ve been seeing:

Q: I cannot login to PCHgames account with my old password. Why won’t it let me sign in??

A: As I mentioned in the last blog about the site updates, you now will be required to use your PCH.com username and password to sign into PCHgames. Going forward, this should make it much easier for you all to navigate through your favorite PCH sites!

Q: Where are my tokens/How can I see when I’m being awarded tokens?

A:  Your tokens for both PCH.com and PCHgames are now located at the top right corner of your screen, and the number that will appear automatically is your “All Time” token total.

PCHgames All Time Tokens

If you would like to change that number to reflect the amount of tokens that you currently have available, simply select “Current” located directly above the option for “All Time.”

PCHgames Current Tokens

Notice how the total switches to how many tokens you currently have available to redeem.

There are also options to redeem your tokens as well as view your token history.

PCHgames Token History

Your Token History will let you know when you were awarded tokens, why (which game or action you took to earn them), which property you received them from, and how many tokens you received for that particular action. This page also shows any times that you redeem your tokens and displays this number in red, to show that this figure has been subtracted from your balance.

PCHgames Token History 2

Q: What does it take to win/How do you win?

A: All you have to do to win…is play! Playing our instant win games is an easy way to give yourself chances to win cash prizes every single day! There are plenty of challenging, exciting, and fun games including Jigsaw Deluxe, Prize Patrol Party, Up & Down Words, and many more!

Instant Win Games

But, hold on, the chances to win don’t stop there. You’re earning those tokens for a reason, you know. Any tokens you earn from PCH.com or PCHgames can go towards sweepstakes entries and giveaways at the PCH Redemption Center! You can enter to win prizes such as gift cards, laptops, HD televisions, cash, and more! The list goes on and on, and there are 20 Redemption Center winners every month!

PCH Redemption Center

Q: How many people have won on PCHgames?

A: We have tons of winners on PCHgames! When you’re on games.pch.com you can take a look at the bottom of the screen. Here you’ll see a list of Recent Winners automatically scrolling across the screen telling you who won, when they won, and the prize they were awarded.

Top Token Prizes

You can also head to PCHgames Fan Page on Facebook, where winners have posted in the past, announcing to other fans that they have been awarded a prize!

Q: How come I can’t play games on my phone? Does PCHgames work on mobile?

A: Unfortunately, right now PCHgames is not compatible with mobile. BUT we are currently working on bringing the excitement of PCHgames to your mobile devices in the future, so stay tuned! For now you can check out the mobile sites for PCHSearch&Win and PCHlotto for chances to win on your phone!

Q: Is PCHgames awesome?

A: Why thank you for asking. The answer is, YES! PCHgames is one of the most fantastic online gaming sites on the web. Endless opportunities to win cash and prizes, all for simply playing the online games you love! 🙂

I hope this helped to clear up some of the confusion regarding the updates to the new website. It can be tough to adjust to any change, and we want your adjustment to be as easy and enjoyable as possible. Now that you’re all experts on PCHgames, get out there and play today! And if you have ANY other questions, comment below and we’ll get them answered for you!

Until next time Gamers,

Nick P.
Social Media

54 thoughts on “What to Do If You Cannot Login to PCHGames Account”

  1. Gelinda says:

    I am able to log in on my Microsoft Edge but on Internet Explorer and Google Chrome it will not let me into Instant Win Games. The games are really slow it will take up to 5 min. to load Black Jack and even longer for all of the slots not just the tournaments.
    This is very frustrating I am disabled and this is my entertainment. I have had my computer checked and it is fine. It is just on your sights. Can you help me please?

    1. Gelinda says:

      I hate to say this but I think I am done with PCH! Now my games are so slow on Microsoft Edge that it is not worth the time to even play. This sucks because I loved playing there game.

  2. Yes I Love Playing The Games On PCH

  3. Sean says:

    Ya it say my email may be invalid

  4. Bumbershoot says:

    I keep signing in using the same information, and then I updated my password. I still can’t sign in and get sent back to the same page to sign in again. I’ve been doing this for years, and recommending this to friends for a long time. I won’t if your system has fouled up and I can’t get back in.

    1. PCH Staff PCH Staff says:

      Hi, we’re happy to assist you with this problem, but we are going to need some additional information to resolve this issue. Please reach out to our customer service team by clicking the link right here: http://bit.ly/ContactPCH, or by calling our technical team at 1-800-476-4724. Our representatives are in office Monday through Friday, 8:30a.m. -8:30p.m. EST. We look forward to hearing from you!

      1. Marion Mann says:

        My Windows was up dated today 10-17-16, now I I am not able to play my games.

      2. Heather Pauley says:

        Hi, I can’t even get to a place to sign in! I can access PCH Search&Win but nothing else. If I try to just “Google” PCH.com, I get the same response: This site can’t be reached

        http://www.pch.com’s server DNS address could not be found.
        Search Google for pch

        I’m using Chrome. Please let me know what to do!!

        1. PCH Staff PCH Staff says:

          Hello Heather, in order for us to assist you with your question we will need a bit more information. We kindly ask that you contact us by phone at your convenience. Our customer service representatives may be reached at 1-800-476-4724 between 8:30 am to 8:30 pm EST, Monday through Friday. We look forward to hearing from you.

  5. Irma R.Serrano says:

    Hi!I have tried over aweek,to login to Pch games and I cannot.Need reset password link and have not received it.Thank you,kindly.I would like to win lots,lots,of cash!

  6. Merranda says:

    I have never been able to get the keyboard to come out when trying to sign into my account on the instant win app and nor the casino PCH GAME APP AS WELL… HOW CAN THIS BE FIXED GRRR

  7. Clementine MILLEDGE says:

    I have constantly attempted MANY times to claim token/prizes!,Unfortunely due to my username NOT MATCHINGwith password, I have NOT being able to claim ANY prizes/tokens!!I am deeply concerned about this problem being resolve in a decit professional manner. Thank you on advance for any/all efforts made concerning this problem!!

  8. Dead line is here spent a lot of time on pc for nothing cannot log in ask for information each time and it is time consuming help

    1. PCH Staff PCH Staff says:

      Hi Kenneth, thank you for contacting PCH. In order for us to assist you with your question we will need a bit more information. We kindly ask that you contact us by phone at your convenience. Our customer service representatives may be reached at 1-800-566-4724 between 8:30 am to 8:30 pm EST, Monday through Friday. We look forward to hearing from you.

  9. loisjean Fenoglio says:


    1. Brenda Black says:

      I can do everything except the sweepstake entries, which is what I enjoy the most.I am loosing that fun, but PHC is losing sales. The sweepstake games are where their sales items show up. I am using Chrome, but for months I have not been able to connect.

  10. loisjean Fenoglio says:

    I am having the same problem and I love playing the games..no matter what I do I can not log in

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