What to Do If You Cannot Login to PCHGames Account

…And Answers to other Frequently Asked Questions about the new PCHGames!

Hi Gamers!

I hope you’re all enjoying the new updates that have recently been made on the new PCHgames website. I know I sure am! As I mentioned in my last blog about the new site, PCHGames joined forces with PCH.com to give you more chances to win prizes! It’s now easier than ever because you can use the same username and password for PCHGames.com as you do for PCH.com, PCHSlots, PCHlotto and PCH Instant Bingo.

Today I’m going to answer some of the questions that you have all been asking about the new site – in the blog comments and on our Fan Pages on Facebook. Here are some of the most frequent questions we’ve been seeing:

Q: I cannot login to PCHgames account with my old password. Why won’t it let me sign in??

A: As I mentioned in the last blog about the site updates, you now will be required to use your PCH.com username and password to sign into PCHgames. Going forward, this should make it much easier for you all to navigate through your favorite PCH sites!

Q: Where are my tokens/How can I see when I’m being awarded tokens?

A:  Your tokens for both PCH.com and PCHgames are now located at the top right corner of your screen, and the number that will appear automatically is your “All Time” token total.

PCHgames All Time Tokens

If you would like to change that number to reflect the amount of tokens that you currently have available, simply select “Current” located directly above the option for “All Time.”

PCHgames Current Tokens

Notice how the total switches to how many tokens you currently have available to redeem.

There are also options to redeem your tokens as well as view your token history.

PCHgames Token History

Your Token History will let you know when you were awarded tokens, why (which game or action you took to earn them), which property you received them from, and how many tokens you received for that particular action. This page also shows any times that you redeem your tokens and displays this number in red, to show that this figure has been subtracted from your balance.

PCHgames Token History 2

Q: What does it take to win/How do you win?

A: All you have to do to win…is play! Playing our instant win games is an easy way to give yourself chances to win cash prizes every single day! There are plenty of challenging, exciting, and fun games including Jigsaw Deluxe, Prize Patrol Party, Up & Down Words, and many more!

Instant Win Games

But, hold on, the chances to win don’t stop there. You’re earning those tokens for a reason, you know. Any tokens you earn from PCH.com or PCHgames can go towards sweepstakes entries and giveaways at the PCH Redemption Center! You can enter to win prizes such as gift cards, laptops, HD televisions, cash, and more! The list goes on and on, and there are 20 Redemption Center winners every month!

PCH Redemption Center

Q: How many people have won on PCHgames?

A: We have tons of winners on PCHgames! When you’re on games.pch.com you can take a look at the bottom of the screen. Here you’ll see a list of Recent Winners automatically scrolling across the screen telling you who won, when they won, and the prize they were awarded.

Top Token Prizes

You can also head to PCHgames Fan Page on Facebook, where winners have posted in the past, announcing to other fans that they have been awarded a prize!

Q: How come I can’t play games on my phone? Does PCHgames work on mobile?

A: Unfortunately, right now PCHgames is not compatible with mobile. BUT we are currently working on bringing the excitement of PCHgames to your mobile devices in the future, so stay tuned! For now you can check out the mobile sites for PCHSearch&Win and PCHlotto for chances to win on your phone!

Q: Is PCHgames awesome?

A: Why thank you for asking. The answer is, YES! PCHgames is one of the most fantastic online gaming sites on the web. Endless opportunities to win cash and prizes, all for simply playing the online games you love! :)

I hope this helped to clear up some of the confusion regarding the updates to the new website. It can be tough to adjust to any change, and we want your adjustment to be as easy and enjoyable as possible. Now that you’re all experts on PCHgames, get out there and play today! And if you have ANY other questions, comment below and we’ll get them answered for you!

Until next time Gamers,

Nick P.
Social Media

24 thoughts on “What to Do If You Cannot Login to PCHGames Account”

  1. Your answers are not helping I still can’t sigh in to anything. Non of the sits recognize me and when I use the sign in page even after changing my password it just goes back to the same screen or continues to tell me I have entered the wrong information.

  2. Lisa says:

    i can NOT log into my game account or redeem my tokens, pch has locked my account and will not send a link to reset my password :( this has went on for a week now ..also no responce from pch, very upset !

    1. PCH Staff PCH Staff says:

      Hello Lisa – We’re very sorry for the issues you’ve encountered! For assistance with this, please reach out to our customer service team. You may reach them by sending our team a message on our “Ask Us” page (http://bit.ly/PCH_CustomerService) or by calling our toll free number at 1-800-459-4724. Our representatives are available to assist you Monday through Friday, 8:30 a.m. to 8:30 p.m. Eastern Time

  3. Stephanie O'MEALEY says:


    1. Lisa says:

      same thing going on with me, pch has locked my game account , cant redeem tokens, and pch will not send a link to reset my password….also some of the sweepstake entries i cant fill out/ enter ,very upset

  4. Pamela says:

    Why won’t someone help me with this,? I cannot redeem my tokens every time I press enter for a gift it asks if I want to stay or leave page Why won’t u guys respond to this . It has been going on for over a week now!!

    1. Amy says:

      I have the same problem. I cannot redeem my tokens. I am about ready to give up! I have read this could be a scam. I would like some answers also.

  5. Pamela says:

    Cannot redeem my tokens keeps asking if I want to stay or leave page been doing this for a week or so!!?? Please fix this so I can enter for gifts, Thanks.

  6. Leo Guy says:

    PASSWORDS , AGAIN WITH THE PASSWORDS , Why is it so hard to do a password ? Every time I try all I get is heres another chance to win big , then a bunch of ads , then search ? Nothing at all about what I need . ? ?? One password , how hard should that be ! ,! ! Reading other comments I guess it pretty hard for PCH to get people a password ?❓❓❓❓❓

  7. m smith says:

    You didn’t answer why my user name aren’t working to sign in . Fix the problem now or everyone will do away with your site . You never answers why we can’t get into our accounts nor do you fix the problem. I beginning to think that pch is a crock of s@#t and a scam

  8. nicona says:

    Pch is nicona the next big winner I played the pch games a won 1000 tokens

  9. Rodney Legg says:

    I can login to everything but pch games, it gives me an error saying “attention an error occurred” also when i login to pch.com then try clicking on pchgames it also signs me out.

  10. Dorene Patterson says:

    i would like to use my tokens. I have over 6 hundred. thousand. tokens and I can’t use them. alltime on my phone

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