Help! My PCH App Froze/My PCH Game Froze. What Do I Do?

My PCH App Froze

Hello there, Play&Win fans! These days, Publishers Clearing House has so many online games and apps to offer, with more winning opportunities than ever. Every once in awhile a game or app might experience a glitch or freeze up. But, there’s no reason to let that delay your fun for too long. If you find yourself with a PCH App or a PCH Game frozen, here’s a handy reference to get yourself back on track.

“Help! My PCH App Froze! What Do I Do?”

If your PCH App on your mobile device has frozen, simply close the application and restart it. If that does not work, try re-installing it.

“Help! I Am Having A Technical Issue With the PCHPlay&Win App or the PCHLotto App. What Do I Do?“

 PCHPlay & Win App Froze

PCHlotto Blast App Froze

1. First, close other apps that might be running in the background, as multiple apps running in the background can cause performance issues.
2. If that does not work, try force quitting the app.

How to force quit the app on iphone
How to force quite an app on Android.

3. If that does not work, try uninstalling and then re-installing the most current version of the app from the store.

“Help! I Am Having A Technical Issue With A PCH Email Or Website.What Do I Do? “
If You’re On A Computer:

1. First, try clearing the cookies and cache in your browser. This will fix most issues.
2. If that does not work, clear your Adobe Flash Player cache.
3. You may also require an update to your Flash Player software. To download the latest free version, please visit the Adobe website.
4. Disable any third party plug-ins.
5. If these steps do not correct the problem, try using a different web browser, like Internet Explorer, Firebox or Google Chrome.
If You’re On A Mobile Device:
1. First, try to clear your cookies and cache.
2. If that does not work, restart your device by turning it all the way off and back on again.
3. If it is still not working, download a different free web browser from the app store and try again.
If you’re still experiencing difficulties with a PCH app or a PCH game after reviewing the directions and links included above, please email us using our “Ask Us” form. Please select “General Information” and “Technical Issues” from the dropdown list, and then please provide the requested information, including the device and operating system you are using. Please be assured that our team will try to resolve your issue as quickly as possible.

Happy gaming and good luck!

Elaina R.
PCH Online Creative

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