Publishers Clearing House complaint resolution and all customer inquiries are handled with care by our PCH Customer Service and PCH Consumer Affairs departments.
Publishers Clearing House has been in business for well over half a century and in that time we have evolved and expanded from a sweepstakes-driven magazine company into a multi-channel direct marketer. Along with our famous sweepstakes and unbeatable magazine offers, PCH presents a wide selection of unique and appealing products – – both online and through the mail. Our well-known Prize Patrol van is easily recognized as it regularly travels throughout the country awarding prizes and making dreams come true. And as if that wasn’t enough, we also offer an array of engaging websites that provide you with multiple and fun ways to play and win, including PCHgames.com, PCHlotto.com, PCHtv.com, and PCHcoupons.com. All of these endeavors have contributed to making Publishers Clearing House a trusted and welcomed household brand.
Each week PCH engages in hundreds of thousands of transactions with consumers from coast to coast who respond to our online and direct mail offers. As a company that has pioneered several leading consumer protection programs in the area of sweepstakes education and protection, we have always placed the care of our friends and customers as a top priority. With a friendly group of specially trained customer care representatives, we are readily available and standing by to assist any consumer who needs additional help. These services are all part of our comprehensive SweepSmarts® Consumer Care Program, where we are just a step away and at your service. Whether the inquiry is for you, a close friend or regarding a relative you may be caring for, you can contact us toll-free at 877-3SWEEPS (1-877-379-3377).
We handle all PCH customer inquiries, whether they are requests for winner information, billing assistance, order confirmations, or even a Publishers Clearing House complaint resolution if we fall short of providing full satisfaction. And, this is just one part of our overall commitment to assist consumers. At PCH we’re proud to partner with consumer regulators and organizations working to fight scam artists who may be using the Publishers Clearing House name illegally in an attempt to deceive. To further work towards the interest of consumers, our senior management team works closely with leading consumer groups, including acting as Chair of the Ethics Committee for the Direct Marketing Association (DMA), participating on the Board of Directors for the Society of Consumer Affairs Professionals (SOCAP), and working as active partners in a number of leading consumer protection organizations, such as the National Association of Consumer Agency Administrators (NACAA) and the National Consumers League (NCL). You can search online at PCH Search and Win to learn more about these organizations.
All of these efforts simply mean that when you choose to respond to a PCH offer you can be assured that we are here to stand behind our offers and provide any assistance you may need, even if it’s a PCH complaint resolution.
If you, a family member or a friend, wish to contact us – – you may call us toll-free at the above number. Or, simply visit the FAQ section on our website and click on the Ask Us link, where your email inquiry will be met with a courteous and prompt response.
Sincerely,
Margaret Crossan
PCH Consumer Affairs Department
P.S. If you haven’t entered your answer in the “Help Prize Patrol” tab on the PCH Fan page, you should do so now! Here is the Lucky Check with this week’s answer.
I don’t know who to contact. I have been playing PCH games to get entries to win the Oct 31 deadline. I play all day and night. Have purchased a couple of things. When I finish PCH and want to enter the box to open at the end. 6 TIMES it has cut me out. One time I had 20 entries. This is happening way to much. Sometimes I get 1/2 through and it does that. Why? I take a lot of time out to do this?
Hi Terry, we apologize for the difficulties you have experienced. In order to resolve the issue, we ask that you please clear the cookies and cache in your browser. For step-by-step instructions, please click the following link: http://bit.ly/Clear-Cookies-Cache If you continue to experience issues after clearing your cookies and cache please feel free to call our technical support line at 1-800-476-4724 Monday through Friday, 8:30 AM to 11 PM & Saturday 8:30 AM to 5 PM Eastern Time. I hope this helps.
I want to return Heavy Duty Transporter Set 5 PC
SKU# 00502A
Hi Michael! Thank you for contacting PCH. In order for us to assist you further, please contact us by phone at your convenience. Our customer service representatives may be reached at http://bit.ly/ContactPCH between Monday through Friday, 8:30 AM to 11 PM & Saturday 8:30 AM to 5 PM Eastern Time. We look forward to hearing from you.
PHC+ has not been working for 3 weeks! Is anyone going to fix it?
I have been a customer of PCH for over 12 years. A couple weeks ago I ordered an Item for my wife for her BD and I have not received it. Order #307216904891. First, please tell me if it has been shipped. Secondly, I signed onto my account today and found out that this order priced at $27 is being billed to me for $46 because PCH added things to my order. This is very upsetting. I expected shipping charges but did not expect this much of a charge or for you to add something to my order without informing me. In the past I have made a half dozen comments or question on this site and no one has ever had the courtesy to respond to me. Please understand that I DO expect a response to this message.
Hello Richard, thank you for contacting PCH. In order for us to assist you with your question we will need a bit more information. We kindly ask that you contact us by phone at your convenience. Our customer service representatives may be reached at http://bit.ly/ContactPCH between Monday through Friday, 8:30 AM to 11 PM & Saturday 8:30 AM to 5 PM Eastern Time. We look forward to hearing from you.
Somebody is message me on Instagram. Danielle_lam_ochpatrolambassed. Instagram. Somebody sending me text message that I won 3 million dollars and they want $300 clearance fees from me. Text us from PCH Clearing House.
Hello Anita, the real PCH doesn’t notify our major prize winners via phone, standard mail, email, or social media, and we never ask for money to claim a prize. Please report any details you have about that scam contact to us at this link: http://bit.ly/Report-Scam-To-PCH. I also encourage you to check out these Safety Tips for some great info on what to watch for: https://bit.ly/FraudProtection2. Stay safe everyone!!
I ordered Red Poppies #3071$$$$$$$$, but only one came up and it was not red, it was orange. My acct. Is 08300431989. I would like a regund.
Virginia Brooks
Hello Virginia, thank you for contacting PCH. We are sorry to hear that you are experiencing technical difficulties on our website. Please give our technical support representatives a call at 1-800-476-4724, we are open . We look forward to hearing from you.
The pch game is not giving me my entrys .I have been playing for years hopefully some day I might win
The pch game is not giving me my entrys it’s messed up can u pls fix it.i have been playing ur game for years haven’t won yet but still trying please fix the game I am on red diamond highest level
Hello Billy, thank you for contacting PCH. In order for us to assist you with your question we will need a bit more information. We kindly ask that you contact us by phone at your convenience. Our customer service representatives may be reached at http://bit.ly/ContactPCH between Monday through Friday, 8:30 AM to 11 PM & Saturday 8:30 AM to 5 PM Eastern Time. We look forward to hearing from you.
On my order of solar lanterns 2 of them does not work.
Hello Peggy, thank you for contacting PCH. In order for us to assist you with your question we will need a bit more information. We kindly ask that you contact us by phone at your convenience. Our customer service representatives may be reached at http://bit.ly/ContactPCH between 8:30 am to 11:00 pm EST, Monday through Friday and 8:30 am to 5 pm EST Saturdays. We look forward to hearing from you.
I play your games everyday and everyday I win chances on the daily drawing I will win 10,000 chanches and it will add them to my account but when I click to move on they dissappear so I have been loosing Tens of Thousands of chances. Where are they going?
Hello Nick, thank you for contacting PCH. We are sorry to hear that you are experiencing technical difficulties on our website. Please give our technical support representatives a call at 1-800-476-4724, we are open Monday through Friday, 8:30 am to 11:00 pm and Saturdays 8:30 am to 5 pm. We look forward to hearing from you.