In this day and age, everyone wants information FAST. Our smart phones, computers, laptops and tablets have put the world at our fingertips with incredible speed and 24/7 access.
Our PCH Customer Service representatives totally understand that, and they’re working hard to make sure you can access any information you need day or night. If you haven’t already checked out our new and improved Customer Service FAQ (Frequently Asked Questions) site, you can click pchcusthelp.com right here to find a wealth of information designed to answer some of the questions we hear most often.
But what about any other questions you may have? You might have a technical question, and need some step-by-step directions to follow (plus some “hand holding” along the way)! Or maybe your game froze, and you want to get back to playing immediately! You could be having trouble just logging on, or you have a more specific question about your account and need an answer right away.
That’s why we’ve come up with a brand new solution. Introducing LIVE CHAT. You can now “talk” to us in real time! Get instant answers by having a one-to-one “conversation” with a PCH Customer Service representative! They’re standing by to help answer any questions you may have at that very moment!
Just go to the FAQ page and you’ll see “Live Chat” at the top of the page.
Click on “Live Chat” and you’ll see a page that looks like this:
Just fill in the required fields with your information and select a “Reason for Contacting Us” to get started.
By selecting a specific subject matter, you’ll be assured of reaching the Customer Service Representative best suited to answering your question. Enter your question in the “How Can We Help?” box and you’ll be on your way!
I’ll show you a sample of a live chat to give you an idea about how easy, and how helpful, it can be:
It’s best to start a live chat from the specific website you have a question about. Just click the top of the FAQ page for PCH.com, PCHSearch&Win, PCHgames, PCHlotto, or PCH APPS. Then click on the “Live Chat” button at the top of that website’s page. You’ll notice that this conversation was started under the PCH APPS Site. The customer has entered a question about his game freezing up on the PCH Play&Win app.
The Customer Service Representative has referred the customer to a helpful website that can give him the answers he needs.
Here you can see the problem has been resolved. How convenient!
Live Chat is also mobile friendly and is available on the PCH mobile app for iPhone or Android.
PCH Live Chat is available from 8:30 am to 8:30 pm ET weekdays and from 9:00 am to 5:00 pm on weekends. If you have any questions, be sure to check it out! There’s nothing like getting up close and personal with a one-on-one chat! And don’t forget to let us know what you think of our new Live Chat feature in the comments section below.
Jane M.
PCH Creative Dept.
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Is there an activation fees for all the winnings?
Hello Currant! Thank you for contacting PCH. In order for us to assist you with your question we will need a bit more information. We kindly ask that you contact us at your convenience. Our customer service representatives may be reached at http://bit.ly/ContactPCH between Monday through Friday, 8:30 AM to 11 PM & Saturday 8:30 AM to 5 PM Eastern Time. You may also reach out by using our Digital Assistant that can also be found at the link we provided. We look forward to hearing from you.
I need to pay my bill, customer ID: $$$$$$$$$, Harry Crafton $$$ $$$-$$$$ I am unable to sign in…
Hi Harry! Please reach out to our Customer Service team who will be happy to take care of that for you. Our representatives may be reached at http://bit.ly/ContactPCH between Monday through Friday, 8:30 AM to 11 PM & Saturday 8:30 AM to 5 PM Eastern Time. You may also reach out by using our Digital Assistant that can be found at the link we provided. We look forward to hearing from you.
What’s going on why y’all stopping me for playing tonight how can I win when y’all controlling the games stopping people from playing that why I haven’t won nothing I been playing for 15 or 20 years that’s is not right.
Hi Mary, we apologize for the difficulties you have experienced with our games. In order to resolve the issue, we ask that you please clear the cookies and cache in your browser. For step-by-step instructions, please click the following link: http://bit.ly/Clear-Cookies-Cache If you continue to experience issues after clearing your cookies and cache please feel free to call our technical support line at 1-800-476-4724 Monday through Friday, 8:30 AM to 11 PM & Saturday 8:30 AM to 5 PM Eastern Time. I hope this helps!
I have tried calling PCH but all 3 numbers cut me off. I have moved from my old address two years ago. I called at that time & reported the move but anytime I saw my address it was never the new address. Please note the new address now. Thank you, Alice
Hello Alice, thank you for contacting PCH. In order for us to assist you with your question we will need a bit more information. We kindly ask that you contact our customer service representatives at http://bit.ly/ContactPCH, between Monday through Friday, 8:30 AM to 11 PM & Saturday 8:30 AM to 5 PM Eastern Time. We look forward to hearing from you.
I tried to enter so I ordered something and on next page it tried to get me to order more and said my cart was empty. Pch makes it so hard
Hello Tim, in order to assist you with this matter, we ask that you please reach out to our Customer Service team. Our representatives are available to assist you Monday through Friday, 8:30 AM to 11 PM & Saturday 8:30 AM to 5 PM Eastern Time: https://bit.ly/ContactPCH. We look forward to hearing from you!
My order was sent to a different city. A City I never lived in. So don’t expect me to pay you for it.
Hi Daniel, we’re so sorry to hear about this. In order for us to assist you, we kindly ask that you contact us by phone at your convenience. Our customer service representatives may be reached at http://bit.ly/ContactPCH between Monday through Friday, 8:30 AM to 11 PM & Saturday 8:30 AM to 5 PM Eastern Time. We look forward to hearing from you.
I waited ten minutes for the game Night ille to unlock and it did not.This is the third time that this has happened.Why does it have open for play like it’s supposed to.
Hi Joel, thank you for contacting PCH. We are sorry to hear that you are experiencing technical difficulties. Please give our technical support representatives a call at 1-800-476-4724, we are open. We look forward to hearing from you.
Please tell for catalogues and percentages in your rewards prigram
Hi Jeanette, in order to assist you with this matter, we ask that you please reach out to our Customer Service team. Our Customer Service Representatives are available to assist you Monday through Friday, 8:30 AM to 11 PM & Saturday 8:30 AM to 5 PM Eastern Time: https://bit.ly/ContactPCH. Let me know if you need anything else!
I have reported this problem before. I have been playing these games that are Winnersburg,Winnertown,Winnerville.There is a popup for State of Survival that comes up and it will not clear and release my tokens.When I go back to reset I wind up having to watch two or three more popups before the tokens are awarded. I enjoy playing the games but having to deal with all of this has really become time consuming.Makes each series half again as long as they should be.Is there anything that can be done to take care of this?Thank you in advance.
Hi Joel! Thank you for contacting PCH. We are sorry to hear that you are experiencing technical difficulties with our games. Please give our technical support representatives a call at 1-800-476-4724, we are open . We look forward to hearing from you.
Hello 🙂
The Prize Patrol has been put on High Alert. After the winning entry is selected, the Prize Patrol plans to arrive at the winner’s home within 48 hours. Respond by the 6/21 11:59 PM, ET deadline to lock in 7X entries here.
I got this mail 🙂
and it says I have to respond by 21 and didn’t know where
thank u in advance
Hi Hara! In order to assist you with this matter, we ask that you please reach out to our Customer Service team. Our Customer Service Representatives are available to assist you Monday through Friday, 8:30 AM to 11 PM & Saturday 8:30 AM to 5 PM Eastern Time: https://bit.ly/ContactPCH. Let me know if you need anything else!
Received a package that the 3 way function head light SkU#00050G does not work with new batteries I put in. 3 doubleAA batteries. Send me a new one or credit my account Prefer new light. Thank you
Hello Vern, thank you for contacting PCH. In order for us to assist you with your question we will need a bit more information. We kindly ask that you contact us by phone at your convenience. Our customer service representatives may be reached at http://bit.ly/ContactPCH between Monday through Friday, 8:30 AM to 11 PM & Saturday 8:30 AM to 5 PM Eastern Time. We look forward to hearing from you.