What to Do If You Cannot Login to PCHGames Account

…And Answers to other Frequently Asked Questions about the new PCHGames!

Hi Gamers!

I hope you’re all enjoying the new updates that have recently been made on the new PCHgames website. I know I sure am! As I mentioned in my last blog about the new site, PCHGames joined forces with PCH.com to give you more chances to win prizes! It’s now easier than ever because you can use the same username and password for PCHGames.com as you do for PCH.com, PCHSlots, PCHlotto and PCH Instant Bingo.

Today I’m going to answer some of the questions that you have all been asking about the new site – in the blog comments and on our Fan Pages on Facebook. Here are some of the most frequent questions we’ve been seeing:

Q: I cannot login to PCHgames account with my old password. Why won’t it let me sign in??

A: As I mentioned in the last blog about the site updates, you now will be required to use your PCH.com username and password to sign into PCHgames. Going forward, this should make it much easier for you all to navigate through your favorite PCH sites!

Q: Where are my tokens/How can I see when I’m being awarded tokens?

A:  Your tokens for both PCH.com and PCHgames are now located at the top right corner of your screen, and the number that will appear automatically is your “All Time” token total.

PCHgames All Time Tokens

If you would like to change that number to reflect the amount of tokens that you currently have available, simply select “Current” located directly above the option for “All Time.”

PCHgames Current Tokens

Notice how the total switches to how many tokens you currently have available to redeem.

There are also options to redeem your tokens as well as view your token history.

PCHgames Token History

Your Token History will let you know when you were awarded tokens, why (which game or action you took to earn them), which property you received them from, and how many tokens you received for that particular action. This page also shows any times that you redeem your tokens and displays this number in red, to show that this figure has been subtracted from your balance.

PCHgames Token History 2

Q: What does it take to win/How do you win?

A: All you have to do to win…is play! Playing our instant win games is an easy way to give yourself chances to win cash prizes every single day! There are plenty of challenging, exciting, and fun games including Jigsaw Deluxe, Prize Patrol Party, Up & Down Words, and many more!

Instant Win Games

But, hold on, the chances to win don’t stop there. You’re earning those tokens for a reason, you know. Any tokens you earn from PCH.com or PCHgames can go towards sweepstakes entries and giveaways at the PCH Redemption Center! You can enter to win prizes such as gift cards, laptops, HD televisions, cash, and more! The list goes on and on, and there are 20 Redemption Center winners every month!

PCH Redemption Center

Q: How many people have won on PCHgames?

A: We have tons of winners on PCHgames! When you’re on games.pch.com you can take a look at the bottom of the screen. Here you’ll see a list of Recent Winners automatically scrolling across the screen telling you who won, when they won, and the prize they were awarded.

Top Token Prizes

You can also head to PCHgames Fan Page on Facebook, where winners have posted in the past, announcing to other fans that they have been awarded a prize!

Q: How come I can’t play games on my phone? Does PCHgames work on mobile?

A: Unfortunately, right now PCHgames is not compatible with mobile. BUT we are currently working on bringing the excitement of PCHgames to your mobile devices in the future, so stay tuned! For now you can check out the mobile sites for PCHSearch&Win and PCHlotto for chances to win on your phone!

Q: Is PCHgames awesome?

A: Why thank you for asking. The answer is, YES! PCHgames is one of the most fantastic online gaming sites on the web. Endless opportunities to win cash and prizes, all for simply playing the online games you love! 🙂

I hope this helped to clear up some of the confusion regarding the updates to the new website. It can be tough to adjust to any change, and we want your adjustment to be as easy and enjoyable as possible. Now that you’re all experts on PCHgames, get out there and play today! And if you have ANY other questions, comment below and we’ll get them answered for you!

Until next time Gamers,

Nick P.
Social Media

62 thoughts on “What to Do If You Cannot Login to PCHGames Account”

  1. john hanley says:

    A short while before midnight I got a strange email from PCH lotto to send back an acknowledgement that I got that email and that I am still current with my PCH lotto games. BUTT…the connection to PCH lotto is conveniently down, I was informed if I did not respond before midnight I would forfeit all of my current lotto play.

    What kind of vicious ripoff is that!!. You folks have a running account on everything we all do when we are PCH. Why resort to such a nasty shoody rip off like this to shaft folks.Why do we need to verify’ at the last second that we are still in the game.AND failure to register means automagic forfeiture.

    I sent a reply at the end of the email from PCH , BUTT I did not get a follow up response from the PCH lotto folks who created this Since 2.5 million was at stake I assume I won but was denied a payout. Be so kind and send me my check for those 2.5 million dollars.


  2. Christina Stamboly says:

    WTF with these comments, right down to the wire I’ve been diligently working every day and all of a sudden today’s e-mail from you wouldn’t allow me to open it as to count my entry, seriously? And tonite you send me “urgent” instructions and I cannot open this either. Talk about taking the wind out of my sail, cannot deal with this!

    1. PCH Staff PCH Staff says:

      Hi Christina, Thank you for contacting PCH. We are sorry to hear that you are experiencing technical difficulties on our website. Please give our technical support representatives a call at 1-800-476-4724, we are open Monday through Friday, 8:30 am to 8:30 pm. We look forward to hearing from you.

  3. Shonda Russell says:

    Why is the pch play and win app not available any more?

  4. Gelinda says:

    I can’t play any of the games on Internet Explore anymore I cant even get to the Front page or anything. It wants me to sigh in or register. I have tried both and still nothing. Edge works, but I can not open the Lotto that are sent as Promo in my browser. I keep ordering some of your crap so I do expect to be able to play your games. I guess I will have to quit doing both!!

  5. Patti Burke says:

    The PCH “Play & Win” app stopped working correctly over a month ago. If you can even get started, it loops around and loops around and if you get anywhere at all, it stops and kicks you out. Don’t tell me about clearing cashe, or reinstalling it, shutting my phone off, or anything else. Been there, done that. I can’t even finish this game. It is not my browser or anything else. It is PCH problem. Too many people playing it and the app can’t handle it. Also why can’t you sign into this app on the computer at PCH.COM? This game does not exist. Pissed off in Kent, WA

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