Accessibility Statement

Most Common Prize Patrol Questions: ANSWERED!

Hi everyone it’s Danielle Lam of the Publishers Clearing House Prize Patrol. I truly believe I have one of the best and most interesting jobs out there…and usually people I meet think so, too! As you could imagine, we get a ton of questions when we’re on the road changing peoples’ lives all over the country with those famous “big checks” you see on TV. I’ve noticed over the years we get the same questions over and over…questions I’m sure you have, too. So, let’s answer them for you right here!

#1 – The most common question the Prize Patrol gets is “Do the winners know you’re coming?”

The answer is NO!  The Prize Patrol (and nobody else from PCH either) will ever contact you letting you know the Prize Patrol is on their way. When we show up, it’s a COMPLETE surprise.

That leads me to the second most common question…

#2 – Does the Prize Patrol know if the winner is going to be home?

The answer is NO again. Crazy right? That’s right…we can travel all the way across the country and have NO idea if the winner is going to open the door when we knock. It’s a gamble we’re willing to take!

That again leads me to another common question from PCH fans….

#3 – What happens if a winner isn’t home?

We always joke and say “be nice to your neighbors” because they usually help the Prize Patrol track our winners down if they don’t answer the door. Often times we can find out where a person works (if they do) and we go surprise them there. Worst case scenario, the neighbors cannot help and we wait around or come back later to try again. No, we don’t give the check to someone else. Even if the winner isn’t home, they get their money!

#4 – So are the people in your commercials real?

ABSOLUTELY! I think it’s really fun to follow us on social media and see our winning moments, then see a PCH commercial and see that same person featured! The reactions you see are real and in the moment. With Prize Patrol winning moments there are no “re-dos” and every reaction you see is a true surprise.

So, there you have it! The 4 top questions the Prize Patrol gets on the road. Now I want to know, if you saw the Prize Patrol in person, what question would you ask us? Let me know…I can’t wait to see what you come up with!

Danielle Lam
Prize Patrol

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  1. I have always been one to prepare just in case. What do you do when you know someone may be stopping by? Well, a good host will have their favorite beverages on hand and the guests favorite snacks perhaps. Just thinking how I would feel if someone had cared enough to plan in case I showed up that would be very gracious.

    1. Hi Megan! Thank you for contacting PCH. In order for us to assist you with your question we will need a bit more information. We kindly ask that you contact us at your convenience. Our customer service representatives may be reached at between Monday through Friday, 8:30 AM to 11 PM & Saturday 8:30 AM to 5 PM Eastern Time. You may also reach out by using our Digital Assistant that can also be found at the link we provided. We look forward to hearing from you.