PCH Consumer Surveys to Safeguard Consumers

Under the Publishers Clearing House consumer survey program, active customers are contacted by phone and/or mail and asked a series of questions to ensure they are purchasing for the right reasons. We want to make sure people understand no purchase is necessary to enter and win and buying won’t help you win.

Recently we published a PCH Blog story about the consumer surveys that are a keystone of PCH’s unparalleled consumer protection program that was created voluntarily by Publishers Clearing House employees many years ago, to help identify and safeguard consumers who may need extra assistance with sweepstakes mailings. Based on your comments and interest we’d like to share a bit more about the Publishers Clearing House consumer survey program, and some enhancements that will soon be taking place.

Unlike the corner store where a considerate merchant can look over the counter to see if a customer is okay or not, PCH’s sales are all by direct mail or online, and we have no easy way of knowing when a customer is in distress or in need of special assistance. Under the Publishers Clearing House consumer survey program, active customers are contacted by phone and/or mail and asked a series of questions to ensure they are purchasing for the right reasons. We want to make sure people understand no purchase is necessary to enter and win and their entries will have the same chance of winning whether they purchase or not.  If a problem or concern is detected, Publishers Clearing House will assist the consumer and, if warranted, permanently remove him or her from our mailing list.

Currently, PCH conducts this consumer survey program on an annual basis. Soon we’ll be expanding the scope of this program by reaching out to more consumers, earlier on and more frequently. This will be a significant undertaking for our company but one that underscores PCH’s commitment to a program that has been characterized by a past Chairman of the Federal Trade Commission as one of the most commendable consumer protection programs ever created by private industry.

As you can imagine conducting and overseeing an effort of this scope requires not only state-of-the-art technical systems but also calls for highly trained, capable staffing to ensure the utmost degree of excellence and integrity is achieved and maintained. To accomplish this, PCH works closely with an independent outside vendor, who is recognized and respected in the survey industry. And now with the upcoming expansion of the program, the amount of consumer surveys will more than double as we contact customers on a quarterly basis.

So we hope you know that safeguarding consumers is a top priority at Publishers Clearing House Sweepstakes! We really mean it, and we back it up with our actions, when we say we are committed to assisting all consumers and protecting the small percentage that may be experiencing difficulty with sweepstakes promotions.

Sincerely,

Margaret Crossan

PCH Consumer Affairs Department

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  1. I keep receiving these emails. That I believe are a scam Thought you guys might want to know.

    Image result for SAS Express Courier logo Express Courier
    No. 22, 2nd Floor, Patel Building, Ballard Estate, Fort,
    Mumbai, Maharashtra 400001 (India)
    Phone: +919860231565

    *Parcel ID Number: PCH-72139035577*

    Dear Valued Customer: Courteney Lemoine,

    Welcome To SAS Express Courier India, World Courier & Cargo Ltd is the World leading Premium Express Delivery Company providing high quality, flexible and innovative courier services worldwide.

    We are sending you this E-mail to inform you that the Verification Department at the headquarters of The Publishers Clearing House Lottery Promotion have officially cleared you for payment. The Lottery certified cheque of $1 Million Dollars, the original copy of your certificate together with a covering document (Money Laundering protection and Letter of Affidavit for Claims) from the U.S Government stating that the money was obtained legally through a registered lottery programmed ( Publishers Clearing House Lottery Promotion) will be deliver to you as soon as you meet up with our delivery options listed below.

    SHIPMENT AND BILLING:-

    The Lottery certified cheque and documents are packaged to be delivered under one way bill by the contracted Courier Company and are categorized as High priority & Express delivery under applicable laws and regulations. This shipment cannot be delivered to P.O Box or Postal Codes but to Receiver’s address. Transit times for delivery of parcels to customers are in working days and are subject to change depending on location of collection and delivery.

    PRICE INDEX OF ITEMS:-

    Prices quoted indicate the Air Express services available from India to your destination country for the selected shipment type. The actual availability of services is determined by destination, area code or city name, and subject to commodity and value restrictions for dutiable shipments.

    SAS EXPRESS COURIER DELIVERY OPTIONS;

    OPTION ONE (ONE DAY DELIVERY, 24 HOURS)
    Mailing /Freight Cost ………………….$350.00
    Insurance……………………………..$120.00
    Vat……………………………….$50.00
    Total…………………………………$520.00 (Five Hundred and Twenty United States Dollar)

    OPTION TWO (THREE DAYS DELIVERY, 72 HOURS)
    Mailing /Freight Cost ………………….$223.00
    Insurance……………………………..$80.00
    Vat……………………………….$50.00
    Total…………………………………$352.00 (Three Hundred and Fifty Two United States Dollar)

    Respond to this e-mail by making a selection from the Two options above, be rest assured that you will have access to your package in the speculated time of delivery hours which ranges from 24 to 72 Hours once you meet up with our payment requirements, then we shall deliver your package with your choice of delivery option and immediately send the tracking number to you, for your verification and then track/monitor your parcel online.

    Note that the courier charges cannot be deducted from your winning funds due to Article 1186 section 45 subsection 2.3 of Constitution of the United States as relates to Financial and freight matters, which are duly codified in the America law.

    Finally, be reminded that the deadline for the claiming of your winning package is exactly one week after the receipt of this email. After this period, your package will be returned back to the Publishers Clearing House Lottery Promotions Headquarters.

    You are to get back to this office so as to advice you on how to make the required payments for any option you choose, as soon as you make the payment a tracking number will be given to you to enable you track your parcel online.

    Important Notice: Compulsory charges must be made, we do not do Cash on Delivery (COD). We offer payment before service (PBS).

    Thanks for your anticipated co-operation.

    Mr. Solomon Newman
    Customer Service Officer
    SAS Express Courier Customer Information and Inquiry Department.
    ————————————————————————————————————
    This message, along with any attachments, is strictly confidential, and intended solely for the use of the person or organization to whom it is addressed. It may contain privileged and confidential information which is covered by legal, professional, or other privileges. If you are not the intended recipient, you should not copy, distribute or take any action in reliance on it. In this case, please destroy the email and its attachments. Any opinions presented, expressed or implied, are solely those of the author and do not necessarily represent those of the Company. Copyright © 2016 SAS Express Courier Inc. All rights reserved.

  2. Do you know this guy, claiming is rep of PCH:
    PARCEL I.D# PCH-72139036477 DELIVERY INFORMATION – olgalazin@gmail.com – Gmail:

    SAS Express Courier

    No. 22, 2nd Floor, Patel Building, Ballard Estate, Fort, Mumbai,
    Maharashtra 400001 (India)
    Phone: +917261982991

    *Parcel ID Number: PCH-72139036477*

    Dear Valued Customer: Olga​ Lazin,

    We are in in receipt of your mail with content noted, we will effect the dispatch of your parcel to your home address immediately the corresponding charges for your chosen option is received. For the Prompt Dispatch of your Parcel you have to locate any MONEY GRAM TRANSFER outlet in your location and make a cash payment for your delivery charges to our account officer with his details below.

    Receiver’s Name: Andrew Mcgarry
    Receiver’s Address/Country: Mumbai, India
    Test Question: Why are you sending money
    Answer: Personal reason

    After you have send the fee through MONEY GRAM TRANSFER outlet, you are required to send to us a scanned copy of your transfer payment slip/receipt to enable us confirm and receive your payment. Also you can send the following information via email as they appear on the payment slip/receipt with the directives below.

    1. Name and address of sender:
    2. Amount sent:
    3. Reference number:
    4. Country from which payment was made:
    5. Test question and answer if any:

    We await your payment information.

    Mr. Solomon Newman
    Customer Service Officer.
    SAS Express Courier Customer Information and Inquiry Department. ”
    Image result for SAS Express Courier logo
    SAS Express Courier

  3. I’m not sure why but this weblog is loading very slow for
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