Publishers Clearing House and the (Customer) Bill of Rights

For over 50 years PCH has been caring about our loyal customers and striving to always provide the best possible service – and so the Bill of Rights was created – The Publishers Clearing House Customer Bill of Rights! Which reminds me…

This year marks the 222nd anniversary of the creation of the United States Bill of Rights, better known as the first 10 amendments to the US Constitution. The purpose of the US Bill of Rights is to set limits on what the government can and cannot do in regard to personal liberties. Using this as inspiration, Publishers Clearing House created The Customer Bill of Rights to remind you of the effort we make to please our most valuable asset – you – our loyal friends and customers. You could say that the PCH Customer Bill of Rights is 10 “amendments” regarding what PCH does and doesn’t do with respect to customer liberties. Here’s a sampling:

  1. Clear Communications – You have the right to receive promotions, offers and billing materials that are clear and easy to understand. We write in normal, everyday language and fully explain the important details in a clear and concise manner.
  2. Excellent Customer Service – You have the right to speak to a representative to ask questions or receive assistance with your orders, payments or promotions. Our specially trained representatives are empowered to provide prompt, courteous and thorough service. If you are not satisfied with any item you purchase, you may return it within 120 days to receive a full credit or replacement for damaged goods.
  3. Respect for Your Privacy – You have the right to have your personal information treated with confidentiality and to have a say in what communications you receive. We use your personal data only for legitimate fulfillment or marketing purposes and regularly offer you the opportunity to opt-out of receiving promotions from us or from other trusted marketing partners.

PCH’s “Customer Bill of Rights” is our fun way of expressing the company’s marketing philosophy and customer service policies. And, of course, you can find 7 more “amendments” on pch.com in the PCH Customer Relationship Center. Remember: You can always contact PCH customer service reps with any questions you might have. They’re very nice people and always ready to help!

Now, since July 4th is still fresh in our minds, why not find out more about the US Bill of Rights along with the Constitution. Where do you go for this info? PCHSearchandWin, of course! You can search for anything you would like to learn about.  And, you could win a prize instantly just for searching! Let us know what you find. And, if you have any questions or comments, please leave them below. Make sure to check our Fan page on Facebook, too!

Here’s to you – our valued friend!

Leslie Jaye

PCH Creative


Note: Your email address will not be displayed

Showing 47 Comments
GINACASTANZA said...

LIKE THE SITE http://www.archives.gov for the reference of the US Consitution/Bill of Rights, and it can be refereshing to read through.

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RENEEGREER said...

HELLO PCH IVE RECEIVED A EMAIL FROM PCH TODAY REGARDING A SWEEPSTAKES FOR 1 MILLION DOLLARS #1400.INSTEAD OF MY USUAL 10 MILLION DOLLARS EMAIL SWEEPSTAKES ENTRY #1400. DOES THIS MEAN THE 5,000 A WEEK CONTEST IS OVER OR HAS BEEN FORFEITED?

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    PCH Customer Service said...

    Hello Reneegreer,

    Giveaway 1400 will be promoted at different prize values throughout the running of this particular promotion. This is just another entry opportunity from Giveaway 1400 promoted differently. Our early look on August 31st for $5,00 A Week For Life continues as scheduled. Good Luck!

    Regards,
    Addison @ PCH

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Parish Mack said...

I pray that I win publishing clearing house $5000 a week for life so I can pay my bills to my apartment that I will be getting in august and I can also help my mom out because she needs it as well. I am Parish Mack and I’m from Savannah GA. Please I pray that I win this..thank you.

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Eileen Kennedy said...

Hello.
I am entering again after i eat, sleep pray, for aug312011 to make me a winner. I have dreams of this really happening for me now, this aug 2011.
please choose eilltherbangormaine04401

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Thomas Trenton said...

The Government is auctioning off my home due to my inability to pay the mortgage. A change of address is forthcoming. Thank you.

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Anna Miller said...

I CANT REDEEM MY TOKENS

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Kathy Matthis said...

I ordered a book about hummingbirds and didn’t not receive it. I don’t want it now, so I should not be charded for it now. I have had several comments on my account. I like shopping PCH , but if this is not corrected That is it . thanks
Kathy Matthis

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    Victoria At PCH said...

    Hi Kathy,

    I’m sorry that you have not received your book. Please give us a call on Monday so that we can resolve this order issue for you. You can reach us at our toll-free number 1-800-645-9242.

    Victoria At PCH

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isabel addicott said...

I have 40,000 in tokens and can’t redeen,what gives?

[REPLY TO THIS POST]
    Victoria At PCH said...

    Hi Isabel,

    Please check your PCHgames profile and make sure that your country is filled out as United States and that your date of birth is marked as over 18. Please let us know if this doesn’t fix the error you’re running into.

    Victoria At PCH

    [REPLY TO THIS POST]
carl mitchell said...

For two straight days I’ve tried to play the game where you pop the balloons for a chance at 10k and the system has malfunctioned. The balloon games shows up for a fraction of a second and then I get the message “try again tomorrow” before I’ve gotten a chance to pick and pop a balloon. Does anyone else have this problem?

[REPLY TO THIS POST]
    Victoria At PCH said...

    Hi Carl,

    I’m sorry that you’ve experienced this issue. We have fixed it as of now. Unfortunately you will have to wait until tomorrow to try again. Please let us know if you run into this issue again.

    Victoria At PCH

    [REPLY TO THIS POST]
      Carl Mitchell said...

      I was able to play the game yesterday 01/03/2012. I had to pop the balloon in a split second before the option to do so disappeared. Today I have not been allowed to play again at all. I also got an email from someone in customer service who does not acknowledge any problem with the game and says simply that I have had an entry everyday – which is not true. They would be going off what the game falsely tells them and me. I know I would not have won anything but I would like to at least have felt that I had/have the same chance as anyone else.

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carl mitchell said...

Someone in customer service [Incident: 120102-000001]. Keeps insisting that I was allowed to play the pop and win game every day that I have tried. I have not been able to play today and for several days. I am not trying to deceive anyone as this customer service person is clearly implying. I would just like the same chance everyone else has at this game.

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    Victoria At PCH said...

    Hi Carl,

    We are still looking into what is causing this issue. Can you please give me a little more information that will hopefully help us figure out why this is happening to you? Please tell me which browser version you are using to play the game (ex. Internet Explorer 9, Firefox 8), the operating system your computer runs on (ex. Windows XP, Windows Vista, Windows 7), the name and version of the flash player you are using (ex. Adobe). Can you also tell me if you have any third party flash players installed (such as Eltima) or if you have the Shockwave player? Also, have you tried clearing your cookies under the “Tools” menu on your browser before playing?

    Victoria At PCH

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      Carl Mitchell said...

      I am using the latest version of Firefox 9.0.1. I am using Vista, Flash is not third party. It is version Adobe vesion 11

      Also I got a message today that was alarming, while using search and win I recently got the message that my search and win account has been disabled due to suspicious activity. This is in error. I search when I receive email from you saying it is okay to search. When the message comes up saying that I have made twenty five entry and am no longer eligible for an instant win I sometimes stop. However, the message on your site says that I can continue even after I am no longer eligible for the instant win. I believe that someone in customer service may have done this to my account because I complained about not being able to access a game on your game site for several days.

      [REPLY TO THIS POST]
        Victoria At PCH said...

        Hi Carl,

        We are very sorry, but we have tested the PopAndWin game using the system specifics that you provided to us, and we cannot replicate the issue. Please describe any other details about the issue so that we might be able to troubleshoot the problem. Also, make sure that you have cleared your cookies before entering on http://www.pch.com.

        Victoria At PCH

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Carl Mitchell said...

I have had a message fasley accuse me of having “suspicious activity” on search and win come up and block me from searching. This is in error. I have one account I search everyday. this message came up coincidentally, or perhaps not, after I complained to someone in customer service about not being able to access pop and win. This is now two avenues of playing that I have been deprived of. Will someone next tell me I can’t play lotto or do surveys? This is very unfair. Very unfair.

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    Victoria At PCH said...

    Hi Carl,

    If you received a message regarding your PCHSearch&Win account being disabled, it was triggered by our systems detecting some form of unusual activity. We do not have the ability to determine what this activity may have been. For further information you can write an email to consumeraffairs@pch.com seeking assistance. Please be sure to provide a contact phone number if direct follow up to you is necessary. We apologize for any concern this may have caused. Be assured that this has nothing to do with your report of your problem with the PopAndWin game. That is a separate issue that we are still looking into.

    Victoria At PCH

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KLLEZIA GREELY said...

IM tied of speding all my tokens and dont never win anything i take out time to earn those tokens and never win then yall send me all types of emails that not true is you guys fake or what i like yall services but sometimes it makes me wonder if this is real or not cause i do not want to be wasteing my time thanks for yall understanding PLEASE LET ME KNOW

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    Victoria At PCH said...

    Hi Kllezia,

    The drawings that you enter with your tokens from PCHgames are real! Winners are drawn each month. We appreciate that you take the time to earn all those tokens, and wish you the best of luck!

    Victoria At PCH

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Crystal Offermann said...

I constantly have trouble with games freezing and the lotto page isn’t working properly. Can’t play if site not functioning properly.

I am losing interest if not trust.

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DONNIE BLAIR said...

HELLO,IM HAVING TROUBLE ON PCH
SEARCH&WIN IT WILL NOT TAKE MY ENTRYS !!!! I HAVE CALLED PCH !
SENT E-MAILS !! NOTHING ? IM ON
THE WINNER’S SELECTION LIST FOR
$5,000.00 A WEEK FOR LIFE !! I HAVE WORKED SO HARD TO GET HERE
TODAY I SHOULD HAVE GOT A ENTRY
FOR SUPERPRIZE EVENT TAG.
opportunity to enter for a $3O,OOO.OO cash prize !! IM MISSING OUT & IT’S THE WEB SITE !
I CANT LOSE THIS CHANCE TO WIN
A SUPERPRIZE!!! PLEASE HELP !!
THANKS FOR YOUR TIME !!

[REPLY TO THIS POST]
    Victoria At PCH said...

    Hi Donnie,

    If you are logged in to PCHSearch&Win, then your first entry automatically enters you for the chance to win a PCH sweepstakes. If you are not seeing the confirmation message on the top of the screen on your first search of each day, then that is a temporary issue and we apologize.

    Victoria At PCH

    [REPLY TO THIS POST]
Mary Jacobs said...

Regarding customer service. There is no where any easily found manner in PCH for any challenge to problems, or other issues with the PCH online lotto. The only place anywhere is the ‘supposed’ Customer Bill of Rights. The only
mention of any ‘rights’ is section 2, which states: “Excellent Customer Service – You have the right to speak to a representative to ask questions or receive assistance with your orders, payments or promotions. Our specially trained representatives are empowered to provide prompt, courteous and thorough service. If you are not satisfied with any item you purchase, you may return it within 120 days to receive a full credit or replacement for damaged goods.”

Everything in this ‘Rights’ section is only aimed toward sales of merchandise. Nothing is contained for any other issue(s).

“Excellent Customer Service” ??
“You have the right to speak to a representative to ask questions or receive assistance with your orders, payments or promotions.”

Where is my right to question why my selection of numbers for the Lotto are changed from my choices? Where is my right of selection choices being removed from the actual game sites?

My final, and permanent selected numbers were written down here at my PC on a tablet. Each game played used to offer to play my selections, but now is not present on the game sites. In checking my played numbers, there are none of my actually played numbers present.

It would seem that PCH constantly juggles numbers of people. This appears to be a method used to control who wins. Now I am wondering if this is also done with the mailed in Lotto.

It would seen that PCH has become no more than a rigged system while using a previously earned honesty to promote sales. While donations from companies that advertise is necessary, dishonesty in the PCH business merely to gain more money is not.

The problem should be fixed, and the honest stature restored.

[REPLY TO THIS POST]
    PCH Staff said...

    Hi Mary – I am sorry you feel this way. PCH does everything in its power to maintain honesty and integrity and Customer Service is available to help you with any kind of problem – big or small! We have real winners of all ages and backgrounds. You can see them at our “Winners Circle,” just click the link at the bottom right corner of our websites. Please remember that many people enter to win and only one person can win the sweepstakes. To view the odds of winning, please refer to the “Sweepstakes Facts” and “Official Rules” of the entry you are submitting.

    [REPLY TO THIS POST]
Cathy Roach said...

I want you to know that I did win $10,000.00 instant cash prize. I scratched it and it has all three PCH logo signs. I hope I get this money prize today!!!!! Oh this is so great!! Thank you for making me happy today. Happy 4th of July to you all PCH workers!!! Thank you!!

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Jacob Hayes said...

Listen, PCH is broken. Unfair, rigged, however you want to say it. I’m sure people won before, but not now. That’s why PCH can get away with it. They’re using the trust they got from people who won in the past to scam us in the present. Maybe it’s possible to win the search (doubt it), but if so, the odds are astronomical. And the lotto is impossible. Period. Trust me on this, PCH sucks, and go waste your time somewhere else.

[REPLY TO THIS POST]
    PCH Staff said...

    PCH is not a scam. We have real winners of all ages and backgrounds. You can see them at our “Winners Circle,” just click the link at the bottom right corner of our websites. Please remember that many people enter to win and only one person can win the sweepstakes. To view the odds of winning, please refer to the “Sweepstakes Facts” and “Official Rules” of the entry you are submitting.

    [REPLY TO THIS POST]
Michael Darcy said...

I wont to win that big money fat check i would like to help people like homeless, and poor , and churches . Thanks pch

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Elaine Cook said...

i would like to pay my bill by phone because I am unable to walk to my mailbox. Can you tell me how to do this? I can not find a phone number to contact PCH. Thank you.

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Patricia Lee said...

Would really love a chance to win! I have been playing for many years now, give me a chance.

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