Publishers Clearing House and the (Customer) Bill of Rights

For over 50 years PCH has been caring about our loyal customers and striving to always provide the best possible service – and so the Bill of Rights was created – The Publishers Clearing House Customer Bill of Rights! Which reminds me…

This year marks the 222nd anniversary of the creation of the United States Bill of Rights, better known as the first 10 amendments to the US Constitution. The purpose of the US Bill of Rights is to set limits on what the government can and cannot do in regard to personal liberties. Using this as inspiration, Publishers Clearing House created The Customer Bill of Rights to remind you of the effort we make to please our most valuable asset – you – our loyal friends and customers. You could say that the PCH Customer Bill of Rights is 10 “amendments” regarding what PCH does and doesn’t do with respect to customer liberties. Here’s a sampling:

  1. Clear Communications – You have the right to receive promotions, offers and billing materials that are clear and easy to understand. We write in normal, everyday language and fully explain the important details in a clear and concise manner.
  2. Excellent Customer Service – You have the right to speak to a representative to ask questions or receive assistance with your orders, payments or promotions. Our specially trained representatives are empowered to provide prompt, courteous and thorough service. If you are not satisfied with any item you purchase, you may return it within 120 days to receive a full credit or replacement for damaged goods.
  3. Respect for Your Privacy – You have the right to have your personal information treated with confidentiality and to have a say in what communications you receive. We use your personal data only for legitimate fulfillment or marketing purposes and regularly offer you the opportunity to opt-out of receiving promotions from us or from other trusted marketing partners.

PCH’s “Customer Bill of Rights” is our fun way of expressing the company’s marketing philosophy and customer service policies. And, of course, you can find 7 more “amendments” on pch.com in the PCH Customer Relationship Center. Remember: You can always contact PCH customer service reps with any questions you might have. They’re very nice people and always ready to help!

Now, since July 4th is still fresh in our minds, why not find out more about the US Bill of Rights along with the Constitution. Where do you go for this info? PCHSearchandWin, of course! You can search for anything you would like to learn about.  And, you could win a prize instantly just for searching! Let us know what you find. And, if you have any questions or comments, please leave them below. Make sure to check our Fan page on Facebook, too!

Here’s to you – our valued friend!

Leslie Jaye

PCH Creative


47 thoughts on “Publishers Clearing House and the (Customer) Bill of Rights”

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