Publishers Clearing House Complaint Resolution at Your Service

Publishers Clearing House complaint resolution and all customer inquiries are handled with care by our PCH Customer Service and PCH Consumer Affairs departments.

Publishers Clearing House complaint resolution and all customer inquiries are handled with care by our PCH Customer Service and PCH Consumer Affairs departments.


Publishers Clearing House has been in business for well over half a century and in that time we have evolved and expanded from a sweepstakes-driven magazine company into a multi-channel direct marketer.  Along with our famous sweepstakes and unbeatable magazine offers, PCH presents a wide selection of unique and appealing products – – both online and through the mail.  Our well-known Prize Patrol van is easily recognized as it regularly travels throughout the country awarding prizes and making dreams come true. And as if that wasn’t enough, we also offer an array of engaging websites that provide you with multiple and fun ways to play and win, including,,, and  All of these endeavors have contributed to making Publishers Clearing House a trusted and welcomed household brand.

Each week PCH engages in hundreds of thousands of transactions with consumers from coast to coast who respond to our online and direct mail offers.  As a company that has pioneered several leading consumer protection programs in the area of sweepstakes education and protection, we have always placed the care of our friends and customers as a top priority.  With a friendly group of specially trained customer care representatives, we are readily available and standing by to assist any consumer who needs additional help. These services are all part of our comprehensive SweepSmarts® Consumer Care Program, where we are just a step away and at your service.  Whether the inquiry is for you, a close friend or regarding a relative you may be caring for, you can contact us toll-free at 877-3SWEEPS (1-877-379-3377).

We handle all PCH customer inquiries, whether they are requests for winner information, billing assistance, order confirmations, or even a Publishers Clearing House complaint resolution if we fall short of providing full satisfaction.  And, this is just one part of our overall commitment to assist consumers.  At PCH we’re proud to partner with consumer regulators and organizations working to fight scam artists who may be using the Publishers Clearing House name illegally in an attempt to deceive.  To further work towards the interest of consumers, our senior management team works closely with leading consumer groups, including acting as Chair of the Ethics Committee for the Direct Marketing Association (DMA), participating on the Board of Directors for the Society of Consumer Affairs Professionals (SOCAP), and working as active partners in a number of leading consumer protection organizations, such as the National Association of Consumer Agency Administrators (NACAA) and the National Consumers League (NCL).  You can search online at PCH Search and Win to learn more about these organizations.

All of these efforts simply mean that when you choose to respond to a PCH offer you can be assured that we are here to stand behind our offers and provide any assistance you may need, even if it’s a PCH complaint resolution.

If you, a family member or a friend, wish to contact us – – you may call us toll-free at the above number.  Or, simply visit the FAQ section on our website and click on the Ask Us link, where your email inquiry will be met with a courteous and prompt response.



Margaret Crossan

PCH Consumer Affairs Department

P.S.  If you haven’t entered your answer in the “Help Prize Patrol” tab on the PCH Fan page, you should do so now! Here is the Lucky Check with this week’s answer.

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  1. Hi I am not mad at anybody. it is just your games i play on my phone keep messing up. You the PCH Gold games which are for ever stopping and sometimes making a person lose tokens when you can get it to start back up.Sometimes i have to shut my phone off three and four times to get the games going. it is the same only worse on the Front Page Games. I end up adding another hour and a half to finally complete the games. Please all of your other games are good but the PCH Gold games and the Front Page Games. Please see if you can fix them please. i think it happened after the last time you updated the the Gold Games and the Front Page Games. I am sorry for complaining. There is one more thing. You have different prizes that you can bid tokens for. I have made bids and so far have won nothing. But if my bid fails why are you taking my tokens. If i did not get anything my tokens should comeback unless i win a bid. I have worked hard to acquire these tokens playing everyday almost and nothing to show for it but you taking my tokens back because i did not win the bid. in other word how can you charge me tokens for something i did not get. Please return my tokens and i will not bid for anything again and consider it a lesson learned.

  2. My elderly mother, age 80 ordered and PAID for a banana bag over 6 months ago and she NEVER got it. She resides with me in my home and i am sickened by the amount of scams PCH sends her! This is the last straw because now they are taking her money. We fully intend to seek legal assistance regarding this. (My ex husband is a lawyer and will be more than happy to point us in the right direction).

  3. i have been playing this pch for almost 5 years and have not won anything and have also spent tokens on trying to get gift cards. what does it take to win this?

  4. My elderly friend has been paying sweepstakes and purchasing items from your company for many years. Recently she complained to me that your company is taking money from her checking account without her permission. This is elder abuse. I will call your office also.

    1. Hello Cleo, Thank you for contacting PCH. In order for us to assist you with your question we will need a bit more information. We kindly ask that you contact us by phone at your convenience. Our customer service representatives may be reached at 1-800-566-4724 between 8:30 am to 8:30 pm EST, Monday through Friday. We look forward to hearing from you.