Publishers Clearing House Complaint Resolution at Your Service

Publishers Clearing House complaint resolution and all customer inquiries are handled with care by our PCH Customer Service and PCH Consumer Affairs departments.


Publishers Clearing House has been in business for well over half a century and in that time we have evolved and expanded from a sweepstakes-driven magazine company into a multi-channel direct marketer.  Along with our famous sweepstakes and unbeatable magazine offers, PCH presents a wide selection of unique and appealing products – – both online and through the mail.  Our well-known Prize Patrol van is easily recognized as it regularly travels throughout the country awarding prizes and making dreams come true. And as if that wasn’t enough, we also offer an array of engaging websites that provide you with multiple and fun ways to play and win, including,,, and  All of these endeavors have contributed to making Publishers Clearing House a trusted and welcomed household brand.

Each week PCH engages in hundreds of thousands of transactions with consumers from coast to coast who respond to our online and direct mail offers.  As a company that has pioneered several leading consumer protection programs in the area of sweepstakes education and protection, we have always placed the care of our friends and customers as a top priority.  With a friendly group of specially trained customer care representatives, we are readily available and standing by to assist any consumer who needs additional help. These services are all part of our comprehensive SweepSmarts® Consumer Care Program, where we are just a step away and at your service.  Whether the inquiry is for you, a close friend or regarding a relative you may be caring for, you can contact us toll-free at 877-3SWEEPS (1-877-379-3377).

We handle all PCH customer inquiries, whether they are requests for winner information, billing assistance, order confirmations, or even a Publishers Clearing House complaint resolution if we fall short of providing full satisfaction.  And, this is just one part of our overall commitment to assist consumers.  At PCH we’re proud to partner with consumer regulators and organizations working to fight scam artists who may be using the Publishers Clearing House name illegally in an attempt to deceive.  To further work towards the interest of consumers, our senior management team works closely with leading consumer groups, including acting as Chair of the Ethics Committee for the Direct Marketing Association (DMA), participating on the Board of Directors for the Society of Consumer Affairs Professionals (SOCAP), and working as active partners in a number of leading consumer protection organizations, such as the National Association of Consumer Agency Administrators (NACAA) and the National Consumers League (NCL).  You can search online at PCH Search and Win to learn more about these organizations.

All of these efforts simply mean that when you choose to respond to a PCH offer you can be assured that we are here to stand behind our offers and provide any assistance you may need, even if it’s a PCH complaint resolution.

If you, a family member or a friend, wish to contact us – – you may call us toll-free at the above number.  Or, simply visit the FAQ section on our website and click on the Ask Us link, where your email inquiry will be met with a courteous and prompt response.



Margaret Crossan

PCH Consumer Affairs Department

P.S.  If you haven’t entered your answer in the “Help Prize Patrol” tab on the PCH Fan page, you should do so now! Here is the Lucky Check with this week’s answer.

222 thoughts on “Publishers Clearing House Complaint Resolution at Your Service”

  1. Frank Riely says:

    I am concerned about the “Tokens” earned and the total balance when I go into the items for bidding….I have over 8+ million and the total shows only 2+ million…when I go into the area I am cut off, etc. Is this an inside situation with my tokens earned, etc????

  2. Jennifer crabb says:

    I have just become a little frustrated with all of this stuff. I signed up for this because I thought it would help me get to where I need to be and when I get emails asking for directions to my home and loyalty member emails I’m thinking I must be doing something right and I might be expecting something on these days that I play games for and search for several hours a day and everytime I explain things like today’s winnings would be extremely needed for these reasons I will explain one more time. I am a single parent to a 5 yr old with celiac disease her father is no where to be found and I jaut had major back surgery and less than 2 months apart o had emergency gallbladder surgery and I can’t work. This money would help me pay all the bills for my daughter get her the special food she needs as well as get a place of my own so she has her own space and room and I can provide my self with the equipment I need for my back and get her ready for kindergarten this year but with high expectations I was highly disappointed so therefore I have it in my head this is all a scam. If I am wrong then maybe this thing they have going on should prove me wrong and think of the people in need and in similar situations as I am now etc as of 3 this afternoon when I was told pch would be at my home I am still struggling.

  3. Certain white vehicles Drive by then I get shocked plus my phone and internet has been tampered with and house

  4. WilmaAbraham says:

    Please please fix the lack of sound on Klondike Solitaire game

    1. PCH Staff PCH Staff says:

      Hello Wilma! We’re very sorry for the issues you’re encountering and thank you for bringing them to our attention! To better assist you with this, please reach out to our customer service team. You can reach our customer service team by calling our toll free number at 1-800-459-4724 or by sending them a message on our “Ask Us” page ( Our representatives are available to assist you Monday through Friday, 8:30 a.m. to 8:30 p.m. Eastern Time.

  5. Andrea says:

    I almost won $20,000 and got 7,500 tokens again…. Also, whenever I would win against the dealer in blackjack and receive 5 tokens, the bonus round NEVER loads. That has been going on for a month now and it is still not fixed. Please help me!

  6. Thank you for consideration

  7. PCH, I wish the hell you would eliminate the music after completing the casino slot machine games. It was off one not very long ago and I loved it. It stupid, I can’t use my computer to listen to anything else and it should be eliminated !!!! At least have an option to mute out the sound so that players are able to use their computer to listen to something else after completing the game without music interfering with the use of their computers.

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