Publishers Clearing House Complaint Resolution at Your Service

Publishers Clearing House complaint resolution and all customer inquiries are handled with care by our PCH Customer Service and PCH Consumer Affairs departments.


Publishers Clearing House has been in business for well over half a century and in that time we have evolved and expanded from a sweepstakes-driven magazine company into a multi-channel direct marketer.  Along with our famous sweepstakes and unbeatable magazine offers, PCH presents a wide selection of unique and appealing products – – both online and through the mail.  Our well-known Prize Patrol van is easily recognized as it regularly travels throughout the country awarding prizes and making dreams come true. And as if that wasn’t enough, we also offer an array of engaging websites that provide you with multiple and fun ways to play and win, including,,, and  All of these endeavors have contributed to making Publishers Clearing House a trusted and welcomed household brand.

Each week PCH engages in hundreds of thousands of transactions with consumers from coast to coast who respond to our online and direct mail offers.  As a company that has pioneered several leading consumer protection programs in the area of sweepstakes education and protection, we have always placed the care of our friends and customers as a top priority.  With a friendly group of specially trained customer care representatives, we are readily available and standing by to assist any consumer who needs additional help. These services are all part of our comprehensive SweepSmarts® Consumer Care Program, where we are just a step away and at your service.  Whether the inquiry is for you, a close friend or regarding a relative you may be caring for, you can contact us toll-free at 877-3SWEEPS (1-877-379-3377).

We handle all PCH customer inquiries, whether they are requests for winner information, billing assistance, order confirmations, or even a Publishers Clearing House complaint resolution if we fall short of providing full satisfaction.  And, this is just one part of our overall commitment to assist consumers.  At PCH we’re proud to partner with consumer regulators and organizations working to fight scam artists who may be using the Publishers Clearing House name illegally in an attempt to deceive.  To further work towards the interest of consumers, our senior management team works closely with leading consumer groups, including acting as Chair of the Ethics Committee for the Direct Marketing Association (DMA), participating on the Board of Directors for the Society of Consumer Affairs Professionals (SOCAP), and working as active partners in a number of leading consumer protection organizations, such as the National Association of Consumer Agency Administrators (NACAA) and the National Consumers League (NCL).  You can search online at PCH Search and Win to learn more about these organizations.

All of these efforts simply mean that when you choose to respond to a PCH offer you can be assured that we are here to stand behind our offers and provide any assistance you may need, even if it’s a PCH complaint resolution.

If you, a family member or a friend, wish to contact us – – you may call us toll-free at the above number.  Or, simply visit the FAQ section on our website and click on the Ask Us link, where your email inquiry will be met with a courteous and prompt response.



Margaret Crossan

PCH Consumer Affairs Department

P.S.  If you haven’t entered your answer in the “Help Prize Patrol” tab on the PCH Fan page, you should do so now! Here is the Lucky Check with this week’s answer.

455 thoughts on “Publishers Clearing House Complaint Resolution at Your Service”

  1. Christopher says:

    I would really like to know, how Heather G of Tenn. can all of sudden get high score, when her token count NEVER WENT UP. No excuses from you people. This lady is really cheating.

  2. WilliamP says:

    Your new ads are pretty cool, however, the video ads that run along side and below the games make it extremely difficult and nearly impossible to even play the games. Besides not loading you can’t even get the drop down after finishing the games. It’s really not fair to have to watch double the ads when have to reload the game….and I have super high speed internet along with a good Dell.

    1. PCH Staff PCH Staff says:

      Hi William, we are sorry to hear of the technical difficulties you are experiencing. In order for us to assist you with your question, we kindly ask that you contact us by phone at your convenience. This will allow us to gather any additional information required for us to research the problem you are experiencing. Our technical support group may be reached at 1-800-476-4724 between 8:30 am to 8:30 pm EST, Monday through Friday. We look forward to hearing from you.

  3. Tri.C says:

    My name and high token score completely disappeared today, after playing all night.

  4. Wanda Montoya says:

    Your comercials say “just enter to win that simple” since l entered lve had nothing but junk email and calls from everthing. Currently unemployeed thought ld give it a chance. Since then lve had nothing but junk calling me to try and take money from me! Unbelievable! I think PCH is a scam

    1. Wanda Montoya says:

      Im getting about being told lve, lve won. THEN ALL IT DOES ISCURVE ME BUY SOMETHING!! What a bunch of liars andmanipulating you to read their advertisments…
      I want to see a real peeson win something FOR ONCE!!!

      1. PCH Staff PCH Staff says:

        Hello Wanda, our sweepstakes are opportunities for a chance to win, and provide clear information that the recipient has not yet won any prize, must enter by the deadline, and must be chosen to win. While our sweepstakes are designed to create interest in our magazine and merchandise offers, it clearly states in all of our mailings that there is no purchase necessary to enter or win any of our sweepstakes. I assure you that PCH is the real deal! We’ve awarded over $264Million to winners from all over the US and Canada and that number climbs daily! Remember that we do receive millions of entries but there can only be one winner per giveaway. However, every entry has the same fair chance so don’t give up. All winners are randomly selected and there’s no way to know who we’re going to surprise next. There are multiple entry options for our many exciting giveaways. Click here to see them all: Good luck to you and all who enter!! 🙂

  5. Darlene Causey says:

    I just recieced a scam through Facebook with a picture of Jennifer on it and the pch logo. U should know this because it looks to real. I pushed the issue and got a call and they wanted money and i would get it back with my check. Everyone should watch out for this. It had me almost fooled. Thank you. Darlene Causey

  6. Walt Bielawski says:

    Lately all games load and then blink so I can’t play. Your IT people sent an extremely long reply to my issue. Way too complicated for me. I use a kindle fire, so does the wife. Guess we won’t participate with you any longer

  7. Deldecarleo Walker says:

    I received a call from the gentleman by the name of Robert Bush climbing to be a representative of publishers clearing House and wanted me to go to Walmart to pay $250 for a government approves them to claim $500,000 in cash Mercedes-Benz and $2 million check and the receiver for the $250 a man by the name of OD Frazier in Sibley Louisiana claiming to be a merchant banker

  8. Carol says:

    Either pch games are rigged, someone is hacking their tournament games, or the only ones to constantly win are “family members” of pch.

  9. Could you please tell me why I can play Frontpage but not receive any tokens. This has been going for six days now. Could you please correct the problem. Thank You /bertie

  10. c. w. sims says:

    I’m down to the final step in my entry in the current contest. That final step tells me to make a selection from the “Winner Selection List.” Apparently there is no such list.

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