Publishers Clearing House Complaint Resolution at Your Service

Publishers Clearing House complaint resolution and all customer inquiries are handled with care by our PCH Customer Service and PCH Consumer Affairs departments.

Publishers Clearing House complaint resolution and all customer inquiries are handled with care by our PCH Customer Service and PCH Consumer Affairs departments.

 

Publishers Clearing House has been in business for well over half a century and in that time we have evolved and expanded from a sweepstakes-driven magazine company into a multi-channel direct marketer.  Along with our famous sweepstakes and unbeatable magazine offers, PCH presents a wide selection of unique and appealing products – – both online and through the mail.  Our well-known Prize Patrol van is easily recognized as it regularly travels throughout the country awarding prizes and making dreams come true. And as if that wasn’t enough, we also offer an array of engaging websites that provide you with multiple and fun ways to play and win, including PCHgames.com, PCHlotto.com, PCHtv.com, and PCHcoupons.com.  All of these endeavors have contributed to making Publishers Clearing House a trusted and welcomed household brand.

Each week PCH engages in hundreds of thousands of transactions with consumers from coast to coast who respond to our online and direct mail offers.  As a company that has pioneered several leading consumer protection programs in the area of sweepstakes education and protection, we have always placed the care of our friends and customers as a top priority.  With a friendly group of specially trained customer care representatives, we are readily available and standing by to assist any consumer who needs additional help. These services are all part of our comprehensive SweepSmarts® Consumer Care Program, where we are just a step away and at your service.  Whether the inquiry is for you, a close friend or regarding a relative you may be caring for, you can contact us toll-free at 877-3SWEEPS (1-877-379-3377).

We handle all PCH customer inquiries, whether they are requests for winner information, billing assistance, order confirmations, or even a Publishers Clearing House complaint resolution if we fall short of providing full satisfaction.  And, this is just one part of our overall commitment to assist consumers.  At PCH we’re proud to partner with consumer regulators and organizations working to fight scam artists who may be using the Publishers Clearing House name illegally in an attempt to deceive.  To further work towards the interest of consumers, our senior management team works closely with leading consumer groups, including acting as Chair of the Ethics Committee for the Direct Marketing Association (DMA), participating on the Board of Directors for the Society of Consumer Affairs Professionals (SOCAP), and working as active partners in a number of leading consumer protection organizations, such as the National Association of Consumer Agency Administrators (NACAA) and the National Consumers League (NCL).  You can search online at PCH Search and Win to learn more about these organizations.

All of these efforts simply mean that when you choose to respond to a PCH offer you can be assured that we are here to stand behind our offers and provide any assistance you may need, even if it’s a PCH complaint resolution.

If you, a family member or a friend, wish to contact us – – you may call us toll-free at the above number.  Or, simply visit the FAQ section on our website and click on the Ask Us link, where your email inquiry will be met with a courteous and prompt response.

Sincerely,

 

Margaret Crossan

PCH Consumer Affairs Department

P.S.  If you haven’t entered your answer in the “Help Prize Patrol” tab on the PCH Fan page, you should do so now! Here is the Lucky Check with this week’s answer.

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Comments

  1. just wanted to say I think your shipping is to high on some things and right on others ordered a flawless and was charged 7.99 by pch and post office was 1.99

  2. I can not sign in or out of games not getting tokens for many months,I like the games but sick of being shut out,can you do something before I toss this computer out a window????

  3. I have hit 4 instant cash winners in your undersea daily slot tournament and received points for them but NO CASH AT ALL!!! I have 3 of them on full video and want my money! !! Resolve this because I’m not going away…thank you

    1. Hello Ryan, thank you for contacting PCH. Please give our technical support representatives a call at 1-800-476-4724, we are open Monday through Friday, 8:30 am to 8:30 pm. We look forward to hearing from you.

  4. I purchase a 50′ Bionic Steel Garden Hose not long ago, I didn’t realize that the product was damaged, I hooked it up and the water around the sleeve was gushing out fast. If I knew it was going to do that I would of not thrown away the receipt. It wasn’t to long ago and I still have the hose but unable to use it. I also bought a silver Razor not to long ago it stopped working I have the Razor here but cannot use it, it Burned out for some reason. I bought many products thru PCH as you can see and have 3 that are still coming. Yet some of your products I can buy cheaper at retail stores and some time theu run out buy I notice you have them.

    1. Hello Andrew, thank you for contacting PCH. In order for us to assist you with your question we will need a bit more information. We kindly ask that you contact us by phone at your convenience. Our customer service representatives may be reached at 1-800-566-4724 between 8:30 am to 8:30 pm EST, Monday through Friday. We look forward to hearing from you.

  5. You guys have sent me a pocket screwdriver in the mail that I never ordered and are sending bills​ pay for it. I’m not paying, how do I return the item with out paying for the shipping fee?

    1. Hello Leah, thank you for contacting PCH. In order for us to assist you with your question we will need a bit more information. We kindly ask that you contact us by phone at your convenience. Our customer service representatives may be reached at 1-800-566-4724 between 8:30 am to 8:30 pm EST, Monday through Friday. We look forward to hearing from you.