Publishers Clearing House Complaint Resolution at Your Service

Publishers Clearing House complaint resolution and all customer inquiries are handled with care by our PCH Customer Service and PCH Consumer Affairs departments.

 

Publishers Clearing House has been in business for well over half a century and in that time we have evolved and expanded from a sweepstakes-driven magazine company into a multi-channel direct marketer.  Along with our famous sweepstakes and unbeatable magazine offers, PCH presents a wide selection of unique and appealing products – – both online and through the mail.  Our well-known Prize Patrol van is easily recognized as it regularly travels throughout the country awarding prizes and making dreams come true. And as if that wasn’t enough, we also offer an array of engaging websites that provide you with multiple and fun ways to play and win, including PCHgames.com, PCHlotto.com, PCHtv.com, PCHonlinesurveys.com and PCHcoupons.com.  All of these endeavors have contributed to making Publishers Clearing House a trusted and welcomed household brand.

Each week PCH engages in hundreds of thousands of transactions with consumers from coast to coast who respond to our online and direct mail offers.  As a company that has pioneered several leading consumer protection programs in the area of sweepstakes education and protection, we have always placed the care of our friends and customers as a top priority.  With a friendly group of specially trained customer care representatives, we are readily available and standing by to assist any consumer who needs additional help. These services are all part of our comprehensive SweepSmarts® Consumer Care Program, where we are just a step away and at your service.  Whether the inquiry is for you, a close friend or regarding a relative you may be caring for, you can contact us toll-free at 877-3SWEEPS (1-877-379-3377).

We handle all PCH customer inquiries, whether they are requests for winner information, billing assistance, order confirmations, or even a Publishers Clearing House complaint resolution if we fall short of providing full satisfaction.  And, this is just one part of our overall commitment to assist consumers.  At PCH we’re proud to partner with consumer regulators and organizations working to fight scam artists who may be using the Publishers Clearing House name illegally in an attempt to deceive.  To further work towards the interest of consumers, our senior management team works closely with leading consumer groups, including acting as Chair of the Ethics Committee for the Direct Marketing Association (DMA), participating on the Board of Directors for the Society of Consumer Affairs Professionals (SOCAP), and working as active partners in a number of leading consumer protection organizations, such as the National Association of Consumer Agency Administrators (NACAA) and the National Consumers League (NCL).  You can search online at PCH Search and Win to learn more about these organizations.

All of these efforts simply mean that when you choose to respond to a PCH offer you can be assured that we are here to stand behind our offers and provide any assistance you may need, even if it’s a PCH complaint resolution.

If you, a family member or a friend, wish to contact us – – you may call us toll-free at the above number.  Or, simply visit the FAQ section on our website and click on the Ask Us link, where your email inquiry will be met with a courteous and prompt response.

Sincerely,

 

Margaret Crossan

PCH Consumer Affairs Department

P.S.  If you haven’t entered your answer in the “Help Prize Patrol” tab on the PCH Fan page, you should do so now! Here is the Lucky Check with this week’s answer.


198 thoughts on “Publishers Clearing House Complaint Resolution at Your Service”

  1. Mary Krzywda says:

    My wife ordered 2 cat toys that were to be infused with cat nip, the cats walked right by it infused my but when we called to return them they said we had to pay the return shipping I told them that I’m not paying for something that is broke they told me to disregard the toys and throw them in the trash, go’s to show how much there really worth , he told us if we bought something from the store that doesn’t work we’d bring it back , I said yes but it wouldn’t cost Mt shippin and handling. We will never buy anything from this co. Ever again. ..

  2. Ms. Deborah Holland Executive Vice President And Todd Sloane Sales Vice President. Why are you now stretching this out to June 30th that’s over a year that I have tried hard to win. You say it is not about sales but, have not bought enough stuff. I am not rich I was hoping and praying that you were going to take care of that. So now you are holding the carrot out further. Which tells me come April 30th I will not win anything. Why are you doing this so I will quit trying and give up so someone else will win. Ms. Holland and you Todd I thought you were better then that. You win I quit. please cancel me out. Do not send me anything because it will be refused and sent back. Send me a bill for what I owe you and I will pay you off. Thank you for giving me hope and then spitting in my face. Don’t bother trying to write back I won’t believe you and your trust is gone. Todd I was really believing in you.

  3. i HAVE DONE BUSINESS WITH P.C.H. AND THEY HAVE NOT KEPT THIER AGREEMENT WITH ME REGARDING A RETURN LABLE A SUPERVISOR SAID HE WOULD SEND. I AM VERY UNHAPPY WITH THE QUALITY OF ORDERED ITEMS I HAVE RECEIVED AND THE VERY POOR CUSTOMER SERVICE.ALL I GET IS BILLS , PHONE CALLS AND E-MAILS ASKING FOR PAYMENT.SEND THE RETURN LABLE AND UPON RECEIVING THE ITEMS BACK, CORRECT MY BILL AND I WILL PAY AND NEVER DO BUSINESS WITH P.C.H. AGAIN.

  4. pamela says:

    The last two times I order from p.c.h, it had a 50 percent off special on any order. but I was bill for the full amount, and this is the only sight I have found to make my complaint too.

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