Publishers Clearing House Complaint Resolution at Your Service

Publishers Clearing House complaint resolution and all customer inquiries are handled with care by our PCH Customer Service and PCH Consumer Affairs departments.

 

Publishers Clearing House has been in business for well over half a century and in that time we have evolved and expanded from a sweepstakes-driven magazine company into a multi-channel direct marketer.  Along with our famous sweepstakes and unbeatable magazine offers, PCH presents a wide selection of unique and appealing products – - both online and through the mail.  Our well-known Prize Patrol van is easily recognized as it regularly travels throughout the country awarding prizes and making dreams come true. And as if that wasn’t enough, we also offer an array of engaging websites that provide you with multiple and fun ways to play and win, including PCHgames.com, PCHlotto.com, PCHtv.com, PCHonlinesurveys.com and PCHcoupons.com.  All of these endeavors have contributed to making Publishers Clearing House a trusted and welcomed household brand.

Each week PCH engages in hundreds of thousands of transactions with consumers from coast to coast who respond to our online and direct mail offers.  As a company that has pioneered several leading consumer protection programs in the area of sweepstakes education and protection, we have always placed the care of our friends and customers as a top priority.  With a friendly group of specially trained customer care representatives, we are readily available and standing by to assist any consumer who needs additional help. These services are all part of our comprehensive SweepSmarts® Consumer Care Program, where we are just a step away and at your service.  Whether the inquiry is for you, a close friend or regarding a relative you may be caring for, you can contact us toll-free at 877-3SWEEPS (1-877-379-3377).

We handle all PCH customer inquiries, whether they are requests for winner information, billing assistance, order confirmations, or even a Publishers Clearing House complaint resolution if we fall short of providing full satisfaction.  And, this is just one part of our overall commitment to assist consumers.  At PCH we’re proud to partner with consumer regulators and organizations working to fight scam artists who may be using the Publishers Clearing House name illegally in an attempt to deceive.  To further work towards the interest of consumers, our senior management team works closely with leading consumer groups, including acting as Chair of the Ethics Committee for the Direct Marketing Association (DMA), participating on the Board of Directors for the Society of Consumer Affairs Professionals (SOCAP), and working as active partners in a number of leading consumer protection organizations, such as the National Association of Consumer Agency Administrators (NACAA) and the National Consumers League (NCL).  You can search online at PCH Search and Win to learn more about these organizations.

All of these efforts simply mean that when you choose to respond to a PCH offer you can be assured that we are here to stand behind our offers and provide any assistance you may need, even if it’s a PCH complaint resolution.

If you, a family member or a friend, wish to contact us – - you may call us toll-free at the above number.  Or, simply visit the FAQ section on our website and click on the Ask Us link, where your email inquiry will be met with a courteous and prompt response.

Sincerely,

 

Margaret Crossan

PCH Consumer Affairs Department

P.S.  If you haven’t entered your answer in the “Help Prize Patrol” tab on the PCH Fan page, you should do so now! Here is the Lucky Check with this week’s answer.


Note: Your email address will not be displayed

Showing 107 Comments
Maureen Skelly said...

The guy in the photo looks nice. I ordered glow in the dark feet and a door, my daughter thought this was funny. So we can play house when it comes in. lol

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Michael Rolle said...

Thanks to PCHCustomer
relationship Center as their Internal Consumer Advocate, The PCH Consumer Affairs Department is Dedicated to Understanding their Consumer’s needs and point of View.

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Snezana Hristov said...

Wish everyone the best @ PCH Excellent web and service. God Bless!

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Diana Hanlon said...

Hello pch you are doing a good job and tell every one I said Hi and have a good weekend.

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Michelle Eaton said...

I wish so much for a silver lining in my life today. I do not think things could get much worse

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CR in the "show-me" state said...

hey there Margaret! {waving}

finally your pic is on here huh? good for you. I always wondered when reading pch sites if the other pch angels pics was somewhere on pch pages to see. {shaking your hand}

it’s always great to see pch-angels as I know it must take an entire heaven of you guys to make dreams come true. of course my own dreams make take a few extra angels on deck but a chance for it to happen with PCH does my heart proud. just wanna give my thanks to you Margrate for being there and for being a part of the PCH network of CAPABILITIES.

have a Gr888888888t Day!

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CR in the "show-me" state said...

hey I just realized when I responded to the question which has the answer here I forgot their daughter Joyce!

awwww bummer! LOL

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Eileen Kennedy said...

hello
good job folks
still entering
choose eilltherbangormaine04401

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Parish Mack said...

Thanks for the info Ms. Margaret!
@Dave: I will be waiting for you guys to come to Savannah GA. I have a feeling that my name will be the one chosen to win $5000 a week for life! I also go on your Facebook fan page! I will be the PCH Superfan!!!Every morning I put in my entries and in the afternoon I check my email to see if any entry oppurtunities come in (which they do :), then I go on the Facebook fan page to see if any new comments come so I can stay up to date on everything. I have pch search and win as my home page when I open internet explorer, and search (and try to win! I did won something though but it was a one dollar amazon card! It was better than nothing and I was excited anyway),I also come on the blog every morning as well waiting for that special day (August 22nd/ August 31) that I win that $5000 check a week for life! I also do the pch lotto entry oppurtunities! I was trying to set up my account for the pch surveys but every time I go on the website it says “Internet disconnected” or something like that. I have faith that I will win! However, I will still be surprised and get emotional because I know with this money, I can accomplish all my financial problems and most of my personal problems. So Dave, I will be hearing from you soon!!
Thanks for listening,
Parish Mack aka “The Next PCH $5000 A WEEK FOR LIFE WINNER!”

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Parish Mack said...

Oh yea if anyone is having trouble when you go on the pch website and it goes straight to the balloons, I found another way to go on the website. First google “publishers clearing house”, next click on the first link you see it will say “PCH $5000 A Week For Life – Enter at Publishers Clearing House”. Click on it and you can enter doing it that way. Sometimes the website with the multiple entry oppurtunities goes to the balloon but most times it don’t so still go on that website evern if it is doing it, try to refresh it and if that don’t work, try again later. Until then do what I just explained (google). Just wanted to point that out to you all
Thanks,
Parish Mack

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Linda Giannone said...

Hi PCH!
I enjoyed reading this post. There was alot of info. This was a great way to communicate your services.

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Parish Mack said...

Hope to win PCH $,000 a week for life! Not giving up!

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Reba VanLue said...

I am a little upset. I had been enjoying playing Klondike Solitaire until the last “improvements”. I can no longer get on the game. I get as far as the play sign, then it won’t come on. There is just a white screen. I, also, enjoyed playing the lotto games. However, when it comes on and I play a part of the game, it shows ‘error’. The sign does not go away until I shut down the computer. I hope that you can help with this problem!!!

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    PCH Customer Service said...

    Hi Reba,

    We are sorry to hear of the difficulties you have experienced. We have tested both games and find that all areas work as expected. In order to play PCH Games and PCH Lotto, you must have the following minimum system requirements:

    Microsoft Internet Explorer 8 or higher, Firefox 3 or higher, Safari 5 or higher, or Google Chrome
    Windows 7, Vista, or XP
    Mac OS X
    1.5 Ghz processor or better
    Flash 10 or higher
    56k internet connection or better
    Javascript enabled
    1024 x 768 screen resolution or higher

    Other operating systems or browsers may work, but cannot be guaranteed to work and will not be supported at this time.

    In rare instances pop-up blockers may prevent you from launching a game. If you use a pop-up blocker and are having trouble playing a game, try the following:

    1. Hold down the “Ctrl” key and click to override the popup blocker
    2. Set your pop-up blocker to allow pop-ups from this site

    You may need to update the free Flash player software that we use for all our free online games. To update your free Flash player software, please visit the Adobe website at: http://get.adobe.com/flashplayer/

    You may need to restart the computer after installation.

    If you are still are having difficulties, we recommend that you clear your web browser cache and cookies as well as clearing your Flash Player cache. To clear the Flash Player cache:

    1. Reboot your computer.
    2. Sign in to our website and right-click on the game area.
    3. From the Flash Player pop-up menu choose Settings and then Local Storage.
    4. Set the Local Storage slider to zero.
    5. Close the Settings window.
    6. Close and reopen your browser

    If, after following these instructions, you are still having difficulties, please contact us at http://pch.custhelp.com/app/ask with what occurred and any error message you received. Please also include the following information:

    - Your operating system (i.e. Windows XP, Vista, etc.)
    - Your web browser and version (i.e. Internet Explorer 8.0)
    - Your version of FlashPlayer

    I hope this was helpful!
    Jodi @ PCH

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Robert Abma said...

I received a package from publisher’s Clearinghouse about a month ago. I didn’t order anything, and I never got a confirmation stating that I did. No one in my family ordered anything. I waited about a week to see if I would hear from who sent it. I didn’t hear anything. I couldn’t find a way to contact Publisher’s Clearinghouse through their emails, so after about a week I opened the package assuming someone in my family sent it to me, as they have done in the past. A couple days ago, I got a bill from Publisher’s Clearinghouse saying I owe them $22.95. I don’t think that I should pay them anything, since I didn’t order anything. I could buy the same thing in the store for $3.00, so I’m not going to spend $22.95 on it.I would know if I bought it, and I know that I didn’t.
My order # is #3039 7958 0919

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Marie Honsinger said...

about a week ago I played the spin game and was told I won a 1,000 gift card from target, I played fairly and did pick target, I gave all info where to send the card to, and since then have not recieved it or heard anything else, I am very much invovled in all the contests sweepstakes and feel ripped off since I played the game and was told I won, but still have not received the card or confirmation, please contact me on this issue, I played fair and gave all information about delivery, please contact me on this issue, thanyou, Marie Honsinger

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michelle chalupt said...

due to technical difficulties could not play pch slots.thank you

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Adrian Au Yeung said...

Just like Robert, I also received a package from PCH even though I did not order anything. It is pretty suspicious that the name of the recipient and the mailing address are not 100% correct (close but no cigar.)

Does it sound like some kind of fraud or identity theft?

Thanks,
Adrian

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    Victoria At PCH said...

    Hi Adrian,

    I’m sorry to hear that you’ve experienced the same problem with an order placed in your name! We would like to figure out what is behind this, so please give us a call at 1-800-645-9242 so we can speak with you and get more details. Thank you!

    Victoria At PCH

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barbara poff said...

I play the lotto/slots game everyday and everyday one of the slots games cheats me out of a bonus token for the Diamond Exchange spin.’Today it was the posiden game and the 7′s game. Whats up with that?
Please get someone to fix this problem. Barbara

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Cindy Clarke said...

your online entry process is not working currently. all it does it continuously bring up the information box, for me the last 4 days I can get as many as 5 in a row before I give up

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    Victoria At PCH said...

    Hi Cindy,

    Please call our technical helpline toll-free at 1-800-476-4724 so we can get some more information from you to help us fix this issue. Thank you!

    Victoria At PCH

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John S. Tammela said...

Frustrated when PCH sends me notices that make me download many pages of items to view to order, then never loads page 3-even after an hour. Then PCH tells me I did not enter. Well duh, it wouldn’t contiue on to the appropriate page. Then there’s ‘searchandwin’ and it just keeps saying ‘keep searching’. I think PCH suckers people along, then suddenly makes it very hard or impossible to continue on toward the big prize.

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    Victoria At PCH said...

    Hi John,

    If you ever run into a page that will not load, try clicking refresh on your browser. It will bring you back to the step you were on. On PCHSearch&Win, winners are picked randomly. Every day a bunch of winning times are chosen (usually several per hour) and the first person to search after a winning time wins.

    Victoria At PCH

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Elma Hazel said...

I stop participating PCH since the last day that I played “pop and win”.After I pop up the balloon and I saw that I won the 10,000.00 instant cash.I keep on waiting for the PCH to come and see me at home to bring my winning but its been 1 week already nobody shows up in my house.So,I had to contact pch customers service about it.But PCH customers service said that I haven’t win yet and what I saw that I won was not correct,that I was just confused?….Their answer to me was very unbelievable and sounds like a balloony style to me.So,since that day,I didn’t participate in pch anymore.I’ve been join and played in the pch for almost 3 years but it was just wasted my time and efort.

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Sandra Geren said...

I have started playing Galactic Gems and three times now it freezes up on me when moving up to the next level. Why? Please fix. Getting tired of getting to level after level only to loose my score and have to start over. When I try to refresh the page all I ever get is a message to either leave the page or stay on page. If I click, stay on page nothing happens. If I click leave page, I loose everything and have to start all over again with 0 score. If it happens again I’m going to give up and issue a BAD game report for the PCH Game “Galactic Gems”. Please fix.

Thank you,
S.G.

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Kent Hutchinson said...

Hi my name is kent Hutchinson I played the “Slots for the first time, and the amount was for $1,587 (or something like that). So I pulled the lever and got three cherries it then prompt me for my email address and password but told me the email is in use (???)so I Put in another email (khutch777) and the system told me to pull the lever again, I did and I receive two-of-a-kind and something else. The system told me I won a $ 1.00 (wow !!??) and asked me for my address so they can send it , but what happened to the three cherries worth $ 1,587 (???). Since through the years I have never won anything, I have read many PCH complaints, some questionable some not so questionable, but If I can not win a simple game like this one, then maybe I should forget about trying to win “giveaway No 1830? So what really gives?

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Diane Phelps said...

Ive been trying to get a problem resolved with the Search & Win Contest. Every time it asks to log in, once it will say Thankyou for logging in, & take me right back to logging in again. Repeating this over & over again! Never to get in to search! Once in awhile it wil say incorrect password, to enter again. Always one of the two, & it’s frustrating me because I can’t finish logging in, to be eligible to enter, with a chance to win! Can you please resolve this problem, so I have a chance as others do. Thankyou for your response, looking forward to what you can do to correct this!

Diane Phelps

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Diane Phelps said...

I hope you received my last reply, because it’s not with the others . The PROBLEM IS: when I log in to search, saying Thankyou for logging in, & sends me back to logging in., never being able to search at all. Or once in awhile comes up with incorrect password, & same thing with this, over & over! I’ve been extremely careful, & made sure I enter everything correctly. It’s frustrating to be switched over to the Search & Win, after entering a contest, & told we see youre on a mobile device, & put me over to log in there, & get nowhere! I feel like I’m losing my chances, I’ve tried each time, & can’t get thru, ever felt singled out, I do! This isn’t the time to not have my fair chance to win, like others. Can someone resolve this problem. I’ve asked over & over again, & I get no response. An answer would be greatly appreciated, please, someone answer! And I hope this doesn’t go through & show that I haven’t been added with the rest of the list of problems, from others. Hoping to hear an answer soon! I’m a faithful customer , & would like to remain that way!

Diane Phelps

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robertahutchins said...

todd posted on my facebook and ask for my phone no

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ethel said...

i ordered your atomic glue and have been trhying since i received it to get it out of the tube it is a faulty product

[REPLY TO THIS POST]
    PCH Staff said...

    Hi Ethel – We are sorry to hear your item arrived damaged/defective and will work to resolve the problem immediately — simply complete our Ask Us page by visiting http://pch.custhelp.com/app/ask. In order for us to serve you better, please select the ‘Damaged / Defective’ subject and include the Order Number, Item Description and whether you would like a replacement item sent to you.

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judy nighland said...

I just received yet another bill for the “not needed stuff” my 93 year old dad ordered while he was waiting for his 5 million. he is 93 and not in proper mental state to be receiving all this stuff saying he will win win win. he kept sendning it in…sad really. i am not paying these silly bills for him. i am his 65 year old caregiver. please credit his account. order number *** customer id ***

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    Victoria At PCH said...

    Hi Judy,

    We have passed along your comment to our Customer Service team. If you would like to remove your name from our mailing list, please send us a message at our Ask Us page: http://pch.custhelp.com/app/ask. Our mailings are prepared in advance; therefore you may receive a mailing or two during the next 6 to 8 weeks.

    Thanks,

    Victoria At PCH

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Joseph Cole said...

The PCH Instant Bingo Last Chance is not working. I am getting an error message for the last 3 days. So I can not enter to win. Why is this happening?

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    PCH Staff said...

    Hi Joseph, I’m so sorry for the issues you experienced with PCH Instant Bingo. The issue has been rectified. If you experience this problem again, please contact one of our Customer Service representatives by calling our toll-free number 1-800-459-4724 Mon.-Fri., 8:30am-8:30pm, EST.

    - Jussie Wilder at PCH

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jerry wright said...

I DID NOT ORDER ANY PRODUCT FROM YOU, WHY DID YOU SEND PRODUCT TO ME. YOU NEED TO SEND SOMEONE TO PICK IT UP, i REFUSE TO PAY RETURN POSTAGE, WHEN I MADE NO SUCH ORDER

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Mike Brighon said...

I am not able to go to pch search and its not being resolved by anyone ther why I play the contest as well as the others but I am not able to enter or participate in contest even though I have done it in the past with my email and my password why is this happening now and wh isn’t it resolved.

Mike Brighon

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david buckman said...

i just fpund out that even though i have played the lottery numbers everyday.pch just sent me an email saying i havent been active since 3/14/13.thats bull shit.i tried to contact pch but they say my passwords wrong.bullshit again.and theres no other way to contact them on email.there sites screwed up.im pissed.

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Helen Haynes said...

a just finished the entire game of the pch galactic gems game(ALL 40 LEVELS)which is very hard to do!!My score will not appear on my high score.It was WELL OVER 190,000.I’m so frustrated I’ve actually forgot the exact number!!!I should have written it down. By the way this is the second time I’ve finished the entire 40 LEVELS!!! Iwould like my scores to register please!THE DATE IS APRIL 20th 2013-SATURDAY!!!

[REPLY TO THIS POST]
    PCH Staff said...

    Oh no! We’re so sorry about this, Helen! We’d like to help you with this issue but we need more information. Please speak to one of our Customer Service representatives by calling our toll-free number 1-800-459-4724, Monday-Friday, 8:30am-8:30pm, EST so they could provide you with further assistance.

    - Jussie W. at PCH

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M. Cannon said...

I think you have a serious problem with your telemarketers.

An individual representing “Publisher’s Clearing House” going by the name “John Lee” called my residence, and asked for our phone number, which we declined to give. He called us, he should know who he called.

This was at about 3 pm Hawaii Standard Time to an 808 phone number. When he was told “no” by my wife, he then replied “F*ck You!” and hung up. I am making a complaint to the phone company for a malicious call as well as placing our number on the National DO NOT CALL registry.

I think you people should find a better way to make a living than making obscene phone calls in the middle of the day.

Again, this call was made about 3 pm, on 20 April, 2013. I hope that you find out who called and what telemarketing service you contracted with, if this is the case, and terminate their contract.

And if this is one of your employees, then you should consider terminating the caller’s employment, and perhaps the person in HR that hired him.

This was an OUTRAGE.

[REPLY TO THIS POST]
    PCH Staff said...

    Hi M., we’re so sorry you had this terrible experience! However, this was NOT from PCH! That sounds like a SCAM! We do not call consumers. We take consumer privacy very seriously and our efforts have helped earn us the independent TRUSTEE seal for adherence to best practices in the area. We’re aware of scams using the PCH name and we’re doing our best to tackle this issue. Also, PCH, like any legitimate Sweepstakes, will never ask you to pay any fee or make a purchase to claim a prize. You may report this occurrence to us using our toll-free number 1-800-392-4190. We also recommend that you report this incident to the National Fraud Center at http://www.fraud.org.

    - Jussie W. at PCH

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Ivy said...

I am highly dusappointed in your company for as long as my family has trusted this so cslled company. If i almost everyday use pchsearch and win and mow all of a sudden i get a message stating that you are about to close my account. This is a freaking joke. I will not be so trusting with your anymore because if your links don’t work then thats your fault. Why keep.sending people through the same links and then we cant use them .You need to get your company together first while you want to give away all this money and the company is becoming like the rest of these scam artist. Sad and so disappointed…

[REPLY TO THIS POST]
    PCH Staff said...

    Hi Ivy, we’re so sorry about this! We appreciate your input and we apologize for any inconvenience we’ve caused you. We’d like to help you with this. Please speak to one of our Customer Service representatives: 1-800-459-4724, Monday-Friday, 8:30am-8:30pm, EST, so we may provide you with further assistance!

    - Jussie W. at PCH

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Dennis Clark said...

Your e mail to me said big drawing in April ,now it’s in June and you have passed out my e mail abd filled it with junk mail.If you came to my house and begged me to take money I would tell you to stick it.Do you wonder why so many people hate your company and end up in lawsuits.you are deceitful and you lie for a living.i never want to hear pch again unless it’s for pacific coast hiway. DO YOU GET IT YOU POS

[REPLY TO THIS POST]
    PCH Staff said...

    Hi Dennis, PCH is a legitimate sweepstakes company. Over the years, Publishers Clearing House has awarded over $243 Million in prizes to people all over the United States and Canada. To see some of those winning moments, visit http://www.pchtv.com. PCH Sweepstakes winners are chosen at random, and each entry has the same chance of winning.

    You’re referring to 2 different sweepstakes. The April 30th SuperPrize event was a Special Early Look sweepstakes. When there wasn’t a winning matching number, the second prize of $1 million went into effect and was awarded to Glenda Dancy of Statesville, NC on April 30: http://blog.pch.com/blog/2013/04/26/just-breaking-prize-update-for-april-30th-superprize-event/

    The June 30 event is the $1 Million plus $5,000 a Week For Life sweepstakes which is one of our current sweepstakes.

    Publishers Clearing House does not send unsolicited email to consumers. Consumers receive emails from us only after providing permission to us in the registration sections of our sites.   We take consumer privacy seriously and it our efforts have helped earn us the independent TRUSTEe seal for adherence to best practices in the area. If you would like to unsubscribe from our emails, please go to http://sb.pch.com/partnermail/unsub-leads.aspx?v=20061190&tc=202NC2 to Unsubscribe. Just follow the instructions on our Unsubscribe Request page. Please note you may continue to receive emails while your request is being processed. Please notify us if our emails do not stop after more than 10 business days. If you receive our emails to more than one email address, please be sure to process an Unsubscribe request for each one.

    - Jussie W. at PCH

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clement falzarano said...

i ordered a 50 foot pocket hose i have recived it at the price of 1995 pluse tax now i just saw an advertisment on tv that offered the same hose but will send two with nozzels at the price of 1995 i am very disapointed at pch i will keep what you have sent me but if you dont rectafie this disapointment dont ever send me any advertisment i wil tell everyone i know not to order anything from PCH and i will tell them to tell evrey one they know not to order anything from PCH thats how much i am diapointed

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Evan Belgard said...

I am contacting the the US attorney generals office and reporting PCH.com for fraud. I am beyond disgusted with PCH. I tri)ed to contact their (PCH.com I mean) complaint department, I get a 404 error. Try to call them and get my calls dropped. What a scam.

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Dwight McCoy said...

I ordered a non-stick skillet and not only does everything stick to it but it has to be soaked sometimes for over a day before I can clean it. I’ve tried to contact you in a number of ways and I get the runaround. Now your collections company is threating me. I now know why you don’t want people to contact your resolution center.

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John Lischefski said...

I cannot search. I repetedly am asked to log in when I search. Nothing happens. Its a continouse loop to ileagally get my personal info w/o completing a single task. This is a bait and switch tactic which is highly illegal.

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John Lischefski said...

I am repetedly sent back to log in/sign in after providing my correct info. No search is ever completed snd this is viewed as a scam to steal info w/o providing a search. This is a bait and switch tactic that is highly illegal.
This is my second post. Info keeps getting deleted when trying to complain.

[REPLY TO THIS POST]
John Lischefski said...

Still no confirmation complaint was sent.

[REPLY TO THIS POST]
    PCH Staff said...

    Hi John, we’re so sorry for the delayed response! We would be happy to assist you with this issue. We’ve forwarded your inquiry to our Customer Service team and someone will be in touch with you. We apologize for the inconvenience.

    - Jussie W. at PCH

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MARTIN S said...

ARE MY SWEEPSTAKES ENTRIES
VALID OR NOT?? I KEEP GETTING
YOU FORFEIT OR YOUR ENTRY IS
IN JEOPARDY; EVEN IF I ENTER
EVERY TIME I RECEIVE A CHANCE!!
WHAT KIND OF SCAM ARE YOU RUNNING??

[REPLY TO THIS POST]
wayne matheus said...

I’m trying to get my password changed so I can redeem the tokens I have earned. I want it changed to skipper7

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james kelly said...

Honestly the only thing that scares me the most about pch is that matching number system.. I am very concerned that there will be no matching number & the sweepstakes will be pushed to a further date… some peoples’ lives depend on this win within the august time period.. that my only concern.. I am scared for example if my number was 12345 then the winning number happens to be 12346 .. you know? That is really daunting on my faith here.. very scared…

[REPLY TO THIS POST]
    PCH Staff said...

    Hi James, thank you for your feedback. We understand your concerns and rest assured, on August 29, 2013 the $5,000 A Week “Forever” prize is a guaranteed prize. Because a matching number winner was not identified in our special early look drawings for Giveaway No. 1830. For this final winner selection process, if an eligible matching winning number is not registered by the deadline, the base prize to be awarded in the second chance random drawing from among all timely entries will be supplemented up to the amount of the $5,000.00 A Week “Forever” Prize. Please refer to the Official Rules for more details.

    - Jussie W. at PCH

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Anna Crawford said...

I placed an order for 100 bulbs, Spring harvest collection. We have laughed that if I ever won PCH, I would spend a ton on the flowers. I want you to know that the offerings you have are enough to make one drool! Wish I could take them all. Keep up the beauty! Back to my shipment….supposed to be 100 bulbs. One bag of 40, another bag of 40, a bag of 10, and another bag stamped 10, but completely flat, empty, and stranger yet, not appearing to have ever been opened! I started to pay my bill, but noticed the shortage. hesitating in case there is to be some adjustment, or whatever. Tried to call Fri. morning, but due to our locations, you guys weren’t there yet! Thank you and yes, as some others have written, everyone dreams of the “out of cage actions” possibly demonstrated if the PCH van ever stops at my house. Thank you for keeping this dream alive!! Here are the numbers on my order. invoice #304483335660, Item 8R59, Ref 06549.

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s wilson said...

just received an order that i didn’t place, and got an email today saying that another order was shipped. i didn’t order anything!! please cancel all past, present and future orders.

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Justin Reily said...

About halfway through playing Instant Bingo (on the 3rd card) I got an error message saying:

An error has occurred with your gameplay session. Please try again later.

This is actually the second time I’ve gotten this message. Nothing is wrong with my browser settings that would cause this, and it doesn’t ever let me finish my game session, and will only be “fixed” and allow me to play the next day, but I would be starting over. This is a problem for me, because it greatly lowers my chances of winning.

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Talene Williams said...

I am having problems with the slots. I am not getting all of the spins, I still have diamonds left and the game ends. Also having problems with scratch off cards.

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Ronald Hixon said...

I fail to understand that your token “leaders” can score 50,000 tokens everyday while the rest of us score only 10,000 tokens daily. I am calling BS! Give me a reasonable explanation or I will discontinue playing your silly little games.

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deb blasingame said...

your games site is down again. i’m on your site daily and get so aggravated when i’m in the middle of something like sweeps or instant wins all of sudden i get an error page!

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Sandy Lee said...

I have tried numerous times to contact pch regarding two orders I received and paid for involving “dead plants”….they were not dormant as the website suggested, they were dead and I kept the dead plants for several weeks attempting to evoke some signs of life but they were really dead. I wanted my money refunded but every time I create a customer profile to send customer service an email about this, the website returns me to a blank profile page or a dead end. I call and am on hold for long wait times in excess of what the voice on the other end says I must wait. I need help but can’t get it though the sebsite.

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Richard Freidhoff said...

The past 2 days you have not allowed me to play the games In Fact the 31 of Oct. The games were
Interrupted you said It was serviced .

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kenneth e. blythe said...

i received a packet in the mail nov.6,2013 for entry into the super prize,the info stated that for the entry to be valid it had to be returned by oct. 22,2013….no wonder no one ever wins………….. thanks for nothing pch !!

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jan stevens said...

I JUST RECEIVED 2 PRODUCTS I ORDERED TO CHECK THE HONOR OF YOUR COMPANY. THE ONLY REASON I EVEN ORDERED THEM WAS BECAUSE I WON A SPIN GAME GIVING ME $5.00 OFF THE PRICE OF THESE 2 PRODUCTS. IWROTE YOU THAT I BET WHEN I RECEIVED THE BILL, THAT YOU WOULD NOT HONOR THE PRICE I WON. SURE ENOUGH, YOU DID NOT HONOR THE SPINNING PRIZE PRICE WHICH WOLUD HAVE MADE THE COST OF THE 2 PRODUCTS WHAT THEY ARE WORTH-APPROXIMATELY-$11.00?YOUCHARGED ME $19.91-HIKING THE PRICE UP ILLEGALLY-MAKING IT THE ORIGINAL ILLEGAL OVERCHARGED AMT. I SAID YOU WEREN’T ETHICAL-NOW I HAVE THE PROOF OF YOUR FRAUD.

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Linda Ruhnow said...

I hate getting billed before product arrives and there is no place to contact PCH without going to Twitter or FB! I just want a phone number or email address

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Roy sivley said...

Haven’t heard as promised ! Been many days , not just two ! Ordered mag. Then recieved notice that would automatically be renewed , Thus was not agreed upon, I will not subscribe to any more because of this , I reserve my rights to ,make my own decisions!

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Donna Tolman said...

Hello,
I have been looking for someone to place a complaint with and I hooe I have found you.
I saw on the publishers clearing house shopping part a commerial, calling out my name, about a YELLOW torquoise pendent. I ordered it. Confermatioin of my order said it was green. I didn’t want green. I emmediately responded NO and they sent it anyway. I had to go to the post office to send it back. I have been ignored on other complaints as well. I recieved disfunctioning products. I don’t order from publishers clearing house because of the inferior products. I also either already have the products advertised or don’t want them. I don’t want any magazines at all. I have practically ALL of the kitchen gadgets you sell.
I have filled in 2 questionairs inside a red outlined box but did anyone read it? I receive things like pump bottles with NO TUBES so the product won’t come out no matter how much you pump the bottle.
I really wanted that YELLOW pendent. That was the last thing I will ever try to order from you guys. When I win the contest I will buy all that junk………Donna Tolman

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Donna Tolman said...

when I first started entering publishers clearing house sweepstakes the prize ws $7,000.00 a week for life and somehow it has changed to $5,000.00 a week for life????????

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Deborah Turner said...

Why is it that I when I play PCH lotto almost half of the time I don’t get the last two picks? It kicks me straight to the end. Twilight picks ? I have tried to log back in and it always says I am done!! Really frustrating

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Thomas Perez said...

I have lost the enjoyment of playing PCH LOTTO games. They have become more of a chore than fun or entertainment. they used to be quick and had fewer commercials now they ar 3 times longer and commercials are so long that is all there seems to be anymore. I liked it better when it was fun and you had some control over the volume of the commercials or at least were able to mute them if they were loud now you can’t.

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Juanita McFerrin said...

Dear Publishers Clearing House i am having finacial problems with Tara Medium she is taking money out of my checking account without my autherization. taramedium.com
My Bank account is in the Red

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Carol Barres said...

To whom it may concern .
I have been playing every day for a long time and there have been times I thought I won a cash prize but for some odd reason my computer freezes up and I get a message if I leave the game I forfeit the win the other day I was told I won $250.00 then the site froze up the only way to get out was to reboot so that meant I forfeit the prize is this the way the game works when there is a winner?

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Guadalupe Castro said...

I have a complaint on give away 3726. i have window vista, dell computer. every time i play, the games, it let me to all of them.when get the give away 3726, it will not let me go on. I used firefox and chrome as , my browers. Could you help resolved this promblem. i clean cookies etc..

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Sandy Miles said...

Merchandise is broke. Do not want to pay for something busted. Who do I complain too?

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damjan said...

I’m playing your sweepstake and there is one part where I have received an email and I have to confirm driving directions by Jan 21st. However, the map isn’t loading. I’ve tried refreshing, pausing my ad blockers, without any luck. I really need this to be resolved so that I can continue to play. Please help.

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Allen L. Evans said...

Please discontinue any further communication with me at my e-mail address . I will not be threatened or cowed by your e-mails any longer . Your business practices make me very uncomfortable .

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Kim Osgood said...

I have entered all the emails I have gotten and stuff to win, and I know the chances of me winning are like snowballs in hell but I have a problem and I need help from someone from PCH and I need it in a hurry!!!!!

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Vince Kaplan said...

I need your assistance.
I have ordered, with my game points, hopefully, TWO antique lanterns. Can you assist me with this order?

Thank you,

Vince Kaplan

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Vince Kaplan said...

Now, please understand, my first comment, was to verify that I ordered TWO antique lanterns with my points, or if that did not work I’ll pay for them. Hopefully you can fine my order.
Thank you,
Vince Kaplan

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the pirate bay said...

As a good example, just in case you conduct a quest for anything precise in a filesharing method (including Limewire), youll
observe numerous resources for some of your results. For example: open with your browser and check for anything (Twilight
as an example). The Bit – Torrent protocol basically permits people to upload
and distribute parts of a file in the same time.

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hety said...

U never win any money this is all bs. U do all this its a waste of time

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tyhesha gonyea said...

Ive been doing everything and i even won five hundred dollars mailed n the scratch off n still didnt get it this is a fraud no one never really wins they just dangle money in front of u like a carrot to a mule

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chuckles cordes said...

Ur mobile link is totally busted . Games lock up . Won’t change 2 next page . Mah Jaungg won’t let u pair up . Blackjack dealer has 21 nearly every hand . Won’t deal second hand when I win . Win 2 hands and it kicks off back 2 the beginning . Prize doors never ripen 2 reveal what if any u win . 3 simple games hav taken over 6 hours 2 play . Again – MOBILE LINK IS GARBAGE . 3 weeks of trying 2 play on it and missed so many entry chances because MOBILE LINK IS BROKEN ! BEGINNING 2 seriously believe u don’t care about ur customers esp mobile users . Very close 2 being done with PCH 4 good !

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Trent Swanson said...

I can not enter your contests now because when I click on tabs nothing happens. The e-mail is frozen and nothing works on it.

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john peterson said...

Dear sirs:
I just received my android tablet Thursday march 13th was do excited because I have a laptop but when my husband spends all day at his doctors visit I wanted to take something smaller and not as heavy. So I’m very familiar with computers but this tablet wing let me connect to the Internet. J connected to wick great it plays the games it came with bug wont let me connectto my facenook email or nothing it shows on the book it came with the app posy store so j can set up an account my tablet has no play store app. I even had nh nephew who deals with computers at his work to see if I was overlooking the app. Another thing we couldn’t find the company that makes it my granddaughter has one just like mine bug herd is a samsunv what is the company this tsbldg came from. I need to know how to send it back I love it except it doesn’t work I have waited so long for one and wax very disappointed when it doesn’t work plus it runs very slid and wing ho into sleep mord and eats jp slot of. Battery time. Please help me I need one that works nh husband big doctor visit is this thud march 20th so disappointed that I wont have anything to take with me. Would appreciat your responce.

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http://www.thesourmashblog.com/kids-online-games-get-phat-online-gold-miner-games said...

Write more, thats all I have to say. Literally, it seems as though you relied on the video to make your point.

You definitely know what youre talking about, why throw away your intelligence on just
posting videos to your blog when you could be giving us something enlightening to read?

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susan ansley said...

I cannot click on anything in any of your sites or games without ads popping up and either slowing or jamming my computer. This is relatively new. I get the ads or am re-directed to an ad. I can’t tell you how much I resent this and it is ruining the game experience om your sites.

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robert cooper said...

you called me at work saying im not trying to sell you anything somethree times verry fast and then said by now you sould be enjoying your magazines ,
i said i dont have time for this , i was at work i could have been fired

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rose duck said...

I did not order a magazine. Frond anything on pçh. How can I stop it

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