Publishers Clearing House Complaint Resolution at Your Service

Publishers Clearing House complaint resolution and all customer inquiries are handled with care by our PCH Customer Service and PCH Consumer Affairs departments.


Publishers Clearing House has been in business for well over half a century and in that time we have evolved and expanded from a sweepstakes-driven magazine company into a multi-channel direct marketer.  Along with our famous sweepstakes and unbeatable magazine offers, PCH presents a wide selection of unique and appealing products – – both online and through the mail.  Our well-known Prize Patrol van is easily recognized as it regularly travels throughout the country awarding prizes and making dreams come true. And as if that wasn’t enough, we also offer an array of engaging websites that provide you with multiple and fun ways to play and win, including,,, and  All of these endeavors have contributed to making Publishers Clearing House a trusted and welcomed household brand.

Each week PCH engages in hundreds of thousands of transactions with consumers from coast to coast who respond to our online and direct mail offers.  As a company that has pioneered several leading consumer protection programs in the area of sweepstakes education and protection, we have always placed the care of our friends and customers as a top priority.  With a friendly group of specially trained customer care representatives, we are readily available and standing by to assist any consumer who needs additional help. These services are all part of our comprehensive SweepSmarts® Consumer Care Program, where we are just a step away and at your service.  Whether the inquiry is for you, a close friend or regarding a relative you may be caring for, you can contact us toll-free at 877-3SWEEPS (1-877-379-3377).

We handle all PCH customer inquiries, whether they are requests for winner information, billing assistance, order confirmations, or even a Publishers Clearing House complaint resolution if we fall short of providing full satisfaction.  And, this is just one part of our overall commitment to assist consumers.  At PCH we’re proud to partner with consumer regulators and organizations working to fight scam artists who may be using the Publishers Clearing House name illegally in an attempt to deceive.  To further work towards the interest of consumers, our senior management team works closely with leading consumer groups, including acting as Chair of the Ethics Committee for the Direct Marketing Association (DMA), participating on the Board of Directors for the Society of Consumer Affairs Professionals (SOCAP), and working as active partners in a number of leading consumer protection organizations, such as the National Association of Consumer Agency Administrators (NACAA) and the National Consumers League (NCL).  You can search online at PCH Search and Win to learn more about these organizations.

All of these efforts simply mean that when you choose to respond to a PCH offer you can be assured that we are here to stand behind our offers and provide any assistance you may need, even if it’s a PCH complaint resolution.

If you, a family member or a friend, wish to contact us – – you may call us toll-free at the above number.  Or, simply visit the FAQ section on our website and click on the Ask Us link, where your email inquiry will be met with a courteous and prompt response.



Margaret Crossan

PCH Consumer Affairs Department

P.S.  If you haven’t entered your answer in the “Help Prize Patrol” tab on the PCH Fan page, you should do so now! Here is the Lucky Check with this week’s answer.

148 thoughts on “Publishers Clearing House Complaint Resolution at Your Service”

  1. Why am I receiving onl about 1 out of 5 items on line in color? Black and white and no picture attracts no ones attention to the item

  2. I’ve left a reply today and previous days. I HAVE NEVER EVERY RECEIVED A RETURN REPLY FROM PCH via letters, emails any way I’ve attempted. All have gone unanswered to or respond to.

  3. Please fix your games.. I keep getting messages that the web page is bad, or that an error occurred. I can’t get onto any game.

    1. PCH Staff PCH Staff says:

      Hello Berneice – Have you tried clearing your cookies and cache? This might address the issue. Click this link for instructions on how to do that: If you are still experiencing issues, please reach out to our Customer Service team right here:

  4. janice says:

    I cant redeem my tokems smh

    1. Guadalupe Castro says:

      Why can you not redeem your tokens. i spend thousands of tokens on the redemption center, and win noting. so do not feel you lost out on anything..

  5. arthur Salazar says:

    Some guy name Todd send me some messeges saying he was working at cph told me I was selected to the 5,0000 price then he ask me to go to walgreens and get some cards. He said I have to pay 299.99 to get them. And it was refundable .just to let you guys know the he’s doing that to ppl.. when he knew we were on to him he block me on Facebook .

  6. Mary Anne says:

    My mother in law is 95 and in a long term care facility Could you please stop sending anything to her She is spending her money this way and really believes she will be the next big winner Then she tries to sell the items,none of which she needs, to the residents Her name is Sara Dean I do not want you preying on a senior this way

  7. denise says:

    Why does the moble phone entries fail to register 75% even though you do nothing differnt

  8. Walter says:

    I ordered goji plant and received a dried up stick. I sent an email inquisition to pch about it and never received a reply back. I planted it anyway and it still shows no signs of life, Now I received a past due bill with penalties if not paid by a certain date. I just paid it in full in order to keep good standing with you and my credit. you say satisfaction guaranteed, well I’m telling you I am not at all satisfied with the Goji plant. Contact me soon this time or loose me as a customer.
    Thank you

  9. Harold E Jewell Sr. says:

    I am complaining about a pop-up that says “your computer is at risk”. When the person got done checking my computer he told me he could clear it up with no problem. When I told him I could not afford the service he was describing, I closed out the when I tried to use my computer a couple hours later, the hard drive crashed and they were even unable to save any of my records. WHY DO YOU ALLOW THESE PEOPLE TO OPERATE USING YOUR NAME TO SCAM? i WILL NOT EVER RESPOND TO ANY ADVERTISER YOU ALLOW TO USE YOUR SYSTEM EVER AGAIN!!! I CANNOT AFFORD IT!

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