Publishers Clearing House Complaint Resolution at Your Service

Publishers Clearing House complaint resolution and all customer inquiries are handled with care by our PCH Customer Service and PCH Consumer Affairs departments.

Publishers Clearing House complaint resolution and all customer inquiries are handled with care by our PCH Customer Service and PCH Consumer Affairs departments.

 

Publishers Clearing House has been in business for well over half a century and in that time we have evolved and expanded from a sweepstakes-driven magazine company into a multi-channel direct marketer.  Along with our famous sweepstakes and unbeatable magazine offers, PCH presents a wide selection of unique and appealing products – – both online and through the mail.  Our well-known Prize Patrol van is easily recognized as it regularly travels throughout the country awarding prizes and making dreams come true. And as if that wasn’t enough, we also offer an array of engaging websites that provide you with multiple and fun ways to play and win, including PCHgames.com, PCHlotto.com, PCHtv.com, and PCHcoupons.com.  All of these endeavors have contributed to making Publishers Clearing House a trusted and welcomed household brand.

Each week PCH engages in hundreds of thousands of transactions with consumers from coast to coast who respond to our online and direct mail offers.  As a company that has pioneered several leading consumer protection programs in the area of sweepstakes education and protection, we have always placed the care of our friends and customers as a top priority.  With a friendly group of specially trained customer care representatives, we are readily available and standing by to assist any consumer who needs additional help. These services are all part of our comprehensive SweepSmarts® Consumer Care Program, where we are just a step away and at your service.  Whether the inquiry is for you, a close friend or regarding a relative you may be caring for, you can contact us toll-free at 877-3SWEEPS (1-877-379-3377).

We handle all PCH customer inquiries, whether they are requests for winner information, billing assistance, order confirmations, or even a Publishers Clearing House complaint resolution if we fall short of providing full satisfaction.  And, this is just one part of our overall commitment to assist consumers.  At PCH we’re proud to partner with consumer regulators and organizations working to fight scam artists who may be using the Publishers Clearing House name illegally in an attempt to deceive.  To further work towards the interest of consumers, our senior management team works closely with leading consumer groups, including acting as Chair of the Ethics Committee for the Direct Marketing Association (DMA), participating on the Board of Directors for the Society of Consumer Affairs Professionals (SOCAP), and working as active partners in a number of leading consumer protection organizations, such as the National Association of Consumer Agency Administrators (NACAA) and the National Consumers League (NCL).  You can search online at PCH Search and Win to learn more about these organizations.

All of these efforts simply mean that when you choose to respond to a PCH offer you can be assured that we are here to stand behind our offers and provide any assistance you may need, even if it’s a PCH complaint resolution.

If you, a family member or a friend, wish to contact us – – you may call us toll-free at the above number.  Or, simply visit the FAQ section on our website and click on the Ask Us link, where your email inquiry will be met with a courteous and prompt response.

Sincerely,

 

Margaret Crossan

PCH Consumer Affairs Department

P.S.  If you haven’t entered your answer in the “Help Prize Patrol” tab on the PCH Fan page, you should do so now! Here is the Lucky Check with this week’s answer.

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Comments

  1. we all need to stop playing their games till they fite the moron and hire some one that can keep it up and running

  2. Good afternoon- Don’t you check out the legitimacy of your advertisers? This apple cider vinegar ad brings you to a link the states it all works better in conjunction with “pure life garcinia” I think, ok and get it, but you also have to buy some coffee supplement all for the trial amount of $11.00. I say ok- get them- no difference- 2 was. later they steal $179.00 from my checking account because I never saw the MINUTE comment that you have to cancel. I call the # I finally found and big surprise- CANNOT get through. So they managed to steal that money from not only me but lots of others, but yet, the ad is still on your site, stealing from God knows how many others!!! I would think that a company of your reputation would do a hellova a better job of monitoring any scams that would try this cheap garbage. Apparently I was very wrong.

  3. Hi please understand I am sorry about complaining. Tonight I was playing Frontpage from PCH and it just stop honoring searches and I could not get my spins for tokens. It also cost me bonus spins because I play everyday but now it will seem like I did not play. Can you make this right please and not penalize me.

  4. For Senior citizens and many others…..there are entirely too many e-mails requiring some sticker to be removed and pasted on a later PCH mailing. This is done way to often and should be eliminated altogether. No wonder we get mailings that someone did not win because they did not return the correct label/sticker on the proper mail item. Having to look for these labels just irritates myself and many others I have talked to. You have heard the term more is less but in this case LESS would mean more orders. It does not take a genius to figure that out. Until such a time that PCH makes things easier…rather that irritatingly complicated…..I will make no more purchases. I can’t believe that anyone thinks the label/sticker be applied on any mailer is a smart thing to do. Whoever came up with that idea should be fired or replaced.