Publishers Clearing House Complaint Resolution at Your Service

Publishers Clearing House complaint resolution and all customer inquiries are handled with care by our PCH Customer Service and PCH Consumer Affairs departments.


Publishers Clearing House has been in business for well over half a century and in that time we have evolved and expanded from a sweepstakes-driven magazine company into a multi-channel direct marketer.  Along with our famous sweepstakes and unbeatable magazine offers, PCH presents a wide selection of unique and appealing products – – both online and through the mail.  Our well-known Prize Patrol van is easily recognized as it regularly travels throughout the country awarding prizes and making dreams come true. And as if that wasn’t enough, we also offer an array of engaging websites that provide you with multiple and fun ways to play and win, including,,, and  All of these endeavors have contributed to making Publishers Clearing House a trusted and welcomed household brand.

Each week PCH engages in hundreds of thousands of transactions with consumers from coast to coast who respond to our online and direct mail offers.  As a company that has pioneered several leading consumer protection programs in the area of sweepstakes education and protection, we have always placed the care of our friends and customers as a top priority.  With a friendly group of specially trained customer care representatives, we are readily available and standing by to assist any consumer who needs additional help. These services are all part of our comprehensive SweepSmarts® Consumer Care Program, where we are just a step away and at your service.  Whether the inquiry is for you, a close friend or regarding a relative you may be caring for, you can contact us toll-free at 877-3SWEEPS (1-877-379-3377).

We handle all PCH customer inquiries, whether they are requests for winner information, billing assistance, order confirmations, or even a Publishers Clearing House complaint resolution if we fall short of providing full satisfaction.  And, this is just one part of our overall commitment to assist consumers.  At PCH we’re proud to partner with consumer regulators and organizations working to fight scam artists who may be using the Publishers Clearing House name illegally in an attempt to deceive.  To further work towards the interest of consumers, our senior management team works closely with leading consumer groups, including acting as Chair of the Ethics Committee for the Direct Marketing Association (DMA), participating on the Board of Directors for the Society of Consumer Affairs Professionals (SOCAP), and working as active partners in a number of leading consumer protection organizations, such as the National Association of Consumer Agency Administrators (NACAA) and the National Consumers League (NCL).  You can search online at PCH Search and Win to learn more about these organizations.

All of these efforts simply mean that when you choose to respond to a PCH offer you can be assured that we are here to stand behind our offers and provide any assistance you may need, even if it’s a PCH complaint resolution.

If you, a family member or a friend, wish to contact us – – you may call us toll-free at the above number.  Or, simply visit the FAQ section on our website and click on the Ask Us link, where your email inquiry will be met with a courteous and prompt response.



Margaret Crossan

PCH Consumer Affairs Department

P.S.  If you haven’t entered your answer in the “Help Prize Patrol” tab on the PCH Fan page, you should do so now! Here is the Lucky Check with this week’s answer.

265 thoughts on “Publishers Clearing House Complaint Resolution at Your Service”

  1. When you just use your phone it’s hard to work with games sometimes

  2. tammy king says:

    yesterday i played games all day and some more than once then when i went to play lotto or sweepstakes that i hadnt earned any tokens all day i was very upset after spending all that time trying to win i have played this game for months now and winning would help me alot since im on a fixed income and want a house and to be secure for the rest of my life im keeping positive thoughts
    tammy king

  3. cannot click on any of your games etc. telling me I need an adobe flash freezes up. HELP!

  4. Pch my complaints are i,am not being rewarded with the Thank you wheel. I an emerald status, I haven’t had it yet. Secondly, in my account I noticed that I only been credited with 41,000 tokens today. Please look into the matter.

  5. Karen Ryrie says:

    A a little while back I ordered the three candle set with remote and a led flashlight. The candles were for a sept birthday present. I have yet to receive anything from your company. I would like to know if the order was accepted or if it’s going to be sent? They won’t get the candles for their birthday but maybe we can shoot for Christmas.

  6. Carmen says:

    Why is it I have been signed up with pch for years and all the games I play all they scratch offs all the lotto cards all the tokens I redeem I never won anything it just doesn’t makes sense pch is a scam just to get people to see those online ads you all need to be shut down getting people hopes up with those misleading emails like we won if we open something we won. We need to get an attorney for you people

  7. Do you understand with you holding out a carrot and scam artists scamming how much it is ruining the game. Please just tell me i did not win because i know i did not win because i never win. I stopped believing in Santa Claus a lone time ago. But the scam artist can be very convincing. I am tired of being tortured by them and you. But, i can’t quit playing and hoping. Please end the game and i will not bother with you guys again. Just put me out of my misery.

  8. Linda Gaba says:

    Quit Suspending my file. Once you suspend, you hold on to some orders but I don’t know I’m suspended so I order some, Eventually suspension is listed that I get the parcels that are being held plus the new orders. Getting all these orders all on once is difficult Financially. When I get a parcel I have lately being paying by MC and have never given you a reason to think that payment wasn’t coming. So what Im asking is QUIT SUSPENDING ME.

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