Publishers Clearing House Complaint Resolution at Your Service

Publishers Clearing House complaint resolution and all customer inquiries are handled with care by our PCH Customer Service and PCH Consumer Affairs departments.

Publishers Clearing House complaint resolution and all customer inquiries are handled with care by our PCH Customer Service and PCH Consumer Affairs departments.


Publishers Clearing House has been in business for well over half a century and in that time we have evolved and expanded from a sweepstakes-driven magazine company into a multi-channel direct marketer.  Along with our famous sweepstakes and unbeatable magazine offers, PCH presents a wide selection of unique and appealing products – – both online and through the mail.  Our well-known Prize Patrol van is easily recognized as it regularly travels throughout the country awarding prizes and making dreams come true. And as if that wasn’t enough, we also offer an array of engaging websites that provide you with multiple and fun ways to play and win, including,,, and  All of these endeavors have contributed to making Publishers Clearing House a trusted and welcomed household brand.

Each week PCH engages in hundreds of thousands of transactions with consumers from coast to coast who respond to our online and direct mail offers.  As a company that has pioneered several leading consumer protection programs in the area of sweepstakes education and protection, we have always placed the care of our friends and customers as a top priority.  With a friendly group of specially trained customer care representatives, we are readily available and standing by to assist any consumer who needs additional help. These services are all part of our comprehensive SweepSmarts® Consumer Care Program, where we are just a step away and at your service.  Whether the inquiry is for you, a close friend or regarding a relative you may be caring for, you can contact us toll-free at 877-3SWEEPS (1-877-379-3377).

We handle all PCH customer inquiries, whether they are requests for winner information, billing assistance, order confirmations, or even a Publishers Clearing House complaint resolution if we fall short of providing full satisfaction.  And, this is just one part of our overall commitment to assist consumers.  At PCH we’re proud to partner with consumer regulators and organizations working to fight scam artists who may be using the Publishers Clearing House name illegally in an attempt to deceive.  To further work towards the interest of consumers, our senior management team works closely with leading consumer groups, including acting as Chair of the Ethics Committee for the Direct Marketing Association (DMA), participating on the Board of Directors for the Society of Consumer Affairs Professionals (SOCAP), and working as active partners in a number of leading consumer protection organizations, such as the National Association of Consumer Agency Administrators (NACAA) and the National Consumers League (NCL).  You can search online at PCH Search and Win to learn more about these organizations.

All of these efforts simply mean that when you choose to respond to a PCH offer you can be assured that we are here to stand behind our offers and provide any assistance you may need, even if it’s a PCH complaint resolution.

If you, a family member or a friend, wish to contact us – – you may call us toll-free at the above number.  Or, simply visit the FAQ section on our website and click on the Ask Us link, where your email inquiry will be met with a courteous and prompt response.



Margaret Crossan

PCH Consumer Affairs Department

P.S.  If you haven’t entered your answer in the “Help Prize Patrol” tab on the PCH Fan page, you should do so now! Here is the Lucky Check with this week’s answer.

Leave a Reply


  1. I am not really complaining. On June 20, 2017 it was my birthday and I was hoping to win one of the big prizes. But my luck which is no luck really held up.Please allow me to continue building up my tokens. I am already a black diamond but I hope to double my token score or keep building up my tokens until I win one of the big prizes. I figure sooner or later my luck has to change. Again thank you for allowing me to play. I am also advising you I will be out of town for the next two weeks and you might think I have quit the game. I will try to play but it might be a little harder to stay up.

  2. -I write this with a heavy heart ….I have been a member for over 10 years and I am almost a Black Diamond Member. I play PCH Lotto and do my entries everyday. On the early morning of 6/7/2017, imagine my wonderful surprise and excitement to be told on BOTH my phone and computer that I had WON doing my PCH Lotto sweepstakes. On my computer it stated I won up to $1200 dollars and on my phone it said I won up to $450…I took a picture of the computer announcement but I could not of my phone. I was so excited that I woke my entire family up. They we so happy I finally won after all these years. The statement said to make sure I go back and claim all my tokens. So I got through all morning for PCH Lotto and was half way through my phone PCH Lotto,in the afternoon, when it froze!! I email PCH customer service right away. I was so worried that I couldn’t claim my winnings. I couldn’t fix it even though I tried everything PCH recommended. (It fixed itself when PCH re -set at midnight for the next day games.) I emailed PCH customer service again, sent PCH the picture from my computer announcing I won money, etc. Imagine how let down I was when PCH said it was a mistake! A mistake?! I emailed letting them know how upset I was and how could they do this. Do they realize how pumped up they get people to keep on keeping on, You know, Quitters always lose and Winners never quit?! I was emailed back with a ‘Sorry for the inconvenience” (just a form letter, I guess) and given 25,000 tokens for a consolation. Pretty lame. I was in tears and embarrassed to tell everyone it was a ‘mistake’ on PCH’s part. Anyway…..please respond.

    1. Hi Victoria! I am sorry to hear that has happened. If you had won a prize on PCH Lotto you would of received an immediate confirmation email with information on how to claim your prize. We do apologize for any inconvenience this may have caused.

      1. I guess you send the same old typical response …..I DID win a prize and PCH TOLD me so. I have the pictures. Please quit saying “sorry for the inconveniene” it was a lot more then inconvenience. It was hurtful, embarrassing,unloyal,and very upsetting! A mistake that never should of happened. Again, I feel ‘brushed off’. Your rules state and I quote…. you send an” OCCASIONAL email to a winner”…go read it. I had no reason not to believe PCH after all this time. This is the Thanks I get. Where is the part when my complaint is ‘handled with care’? People need to know this happened to me.

  3. Ordered ZIPPER FIXING VALUE PACK SET OF 12 SKU#00543Q. i have tried then all and none of them stay together or put the zipper closed And they snap open when trying to zip. I want to return then

  4. Today’s entry says for 6900 ended 12/31/2016.

    Haven’t been able to play lotto in ages because too large for screen. Continue button cannot display

  5. I’ve been along time customer and I believe that one entry can make you a winner. I get numerous entries daily and if I search or enter it will tell me I’ve reached my limit and says something else that is making it look like I’m doing something wrong. I am not. Don’t send me all these entries if it makes me look like I’m trying to cheat.