Publishers Clearing House complaint resolution and all customer inquiries are handled with care by our PCH Customer Service and PCH Consumer Affairs departments.
Publishers Clearing House has been in business for well over half a century and in that time we have evolved and expanded from a sweepstakes-driven magazine company into a multi-channel direct marketer. Along with our famous sweepstakes and unbeatable magazine offers, PCH presents a wide selection of unique and appealing products – – both online and through the mail. Our well-known Prize Patrol van is easily recognized as it regularly travels throughout the country awarding prizes and making dreams come true. And as if that wasn’t enough, we also offer an array of engaging websites that provide you with multiple and fun ways to play and win, including PCHgames.com, PCHlotto.com, PCHtv.com, and PCHcoupons.com. All of these endeavors have contributed to making Publishers Clearing House a trusted and welcomed household brand.
Each week PCH engages in hundreds of thousands of transactions with consumers from coast to coast who respond to our online and direct mail offers. As a company that has pioneered several leading consumer protection programs in the area of sweepstakes education and protection, we have always placed the care of our friends and customers as a top priority. With a friendly group of specially trained customer care representatives, we are readily available and standing by to assist any consumer who needs additional help. These services are all part of our comprehensive SweepSmarts® Consumer Care Program, where we are just a step away and at your service. Whether the inquiry is for you, a close friend or regarding a relative you may be caring for, you can contact us toll-free at 877-3SWEEPS (1-877-379-3377).
We handle all PCH customer inquiries, whether they are requests for winner information, billing assistance, order confirmations, or even a Publishers Clearing House complaint resolution if we fall short of providing full satisfaction. And, this is just one part of our overall commitment to assist consumers. At PCH we’re proud to partner with consumer regulators and organizations working to fight scam artists who may be using the Publishers Clearing House name illegally in an attempt to deceive. To further work towards the interest of consumers, our senior management team works closely with leading consumer groups, including acting as Chair of the Ethics Committee for the Direct Marketing Association (DMA), participating on the Board of Directors for the Society of Consumer Affairs Professionals (SOCAP), and working as active partners in a number of leading consumer protection organizations, such as the National Association of Consumer Agency Administrators (NACAA) and the National Consumers League (NCL). You can search online at PCH Search and Win to learn more about these organizations.
All of these efforts simply mean that when you choose to respond to a PCH offer you can be assured that we are here to stand behind our offers and provide any assistance you may need, even if it’s a PCH complaint resolution.
If you, a family member or a friend, wish to contact us – – you may call us toll-free at the above number. Or, simply visit the FAQ section on our website and click on the Ask Us link, where your email inquiry will be met with a courteous and prompt response.
Sincerely,
Margaret Crossan
PCH Consumer Affairs Department
P.S. If you haven’t entered your answer in the “Help Prize Patrol” tab on the PCH Fan page, you should do so now! Here is the Lucky Check with this week’s answer.
Been waiting on Prize from PCH FOR 3 days. Now the delivery driver has been detained by the Highway Patrol in Tennessee. I’m concerned we may not ever get our prizes that we’re on the truck. A vehicle and some household items and two bags of cash. Please help, Albert Wesson (901) 246-$$$$. Please!!!!
Hi Al, We certainly take the issue of scams and the illegal use of our name by scammers very seriously; that’s why we regularly educate our fans on what they can do to protect themselves. Unfortunately, scammers aren’t always easy to locate since many of them operate out of country. You can do your part to help us by reporting all scam contacts that you receive. Here’s how to report scammers on Facebook: http://bit.ly/ReportPCHScamFB and all other scam contacts can be reported to PCH via this link: http://bit.ly/Report-Scam-To-PCH. It’s important to remember that the real PCH will never send you a private message or friend request, and we’ll never ask for money to claim a prize. I encourage you to take a look at this blog article for some great tips on how you can stop scammers from contacting you on Facebook: http://bit.ly/StopFBScammers.
Every time a drawing comes near technical problems occur. Capitol One online sweepstakes and the sweeps category will not process. Tech problems either ends up giving me 100 points or skips altogether. I have ran Ccleaner and McAfee and they say I don’t have a problem. SO it’s on your end. This has been an all day problem with Cap One and the tech problems is on going.
Hi Paula, we apologize for the difficulties you have experienced. In order to resolve the issue, we ask that you please clear the cookies and cache in your browser. For step-by-step instructions, please click the following link: http://bit.ly/Clear-Cookies-Cache If you continue to experience issues after clearing your cookies and cache please feel free to reach out to us by using our Digital Assistant by clicking here: https://bit.ly/ContactPC. We hope this helps!
Clearing the cache does not help at all. It is 1/16/23, and a drawing is tonight. Numerous games will not load. This is on your end, not mine.
Hi Paula! Thank you for contacting PCH. We are sorry to hear that you are experiencing technical difficulties on our website. Please reach out to our Digital Assistant where representatives are ready to assist with your concern. Please click the link here: https://bit.ly/ContactPCH for assistance. We look forward to hearing from you.
I was playing a PCH Search and Win game not long ago. It comes out saying that I picked something to buy. I did not push any of the products that you see.
Hi Raymon! Thank you for contacting PCH. In order for us to assist you with this we will need a bit more information. We kindly ask that you contact us at your convenience. Our customer service representatives may be reached at http://bit.ly/ContactPCH. We look forward to hearing from you.
Sometime within the past week, the offers I have seen in the many emails I receive included an Indoor/Outdoor Digital Thermometer. At the time I did not need one but within a couple days, the one I have had for years was dropped and broken. For the past week, I have scanned through every list of offers sent to me and have never seen that item again. Is there anywhere I can find and order that item? I very much need it especially since mine is broken and right now I qualify for a Free $30.00 Gift if I place an order.
Hi Richard! Thank you for your interest in ordering through PCH. Please feel free to reach out to our Digital Assistant which is always ready to help with the ordering process. Please click here: https://bit.ly/ContactPCH. We look forward to hearing from you!
Hello Richard, Thank you for contacting PCH. In order for us to assist you with your question we will need a bit more information. We kindly ask that you contact us at your convenience. Our customer service representatives may be reached at http://bit.ly/ContactPCH. We look forward to hearing from you.
This is Richard $$$$$$$$$$$ and again I tell you, PCH has been telling me for ages that I am a VIP. If that is true, then would you please treat me like one and respond completely to this. Information tells me in order to qualify to win money from the Mahjongg game, I must register. I have registered on Mahjongg over a dozen times and from the same laptop. Recently, you sent me off to some PCH site for assistance and the assistance was worthless. Why not provide me with a phone number to a live person?
Hi Richard! At Publishers Clearing House your Satisfaction is our number one priority. You can find all our contact information right here: https://bit.ly/ContactPCH. We look forward to hearing from you, and we apologize for any confusion this may have caused.
https://www.pch.com/games/minute-mania/mahjongg-minute/gameplay Regarding Mahjongg, I have been playing that for months and I keep getting notifications telling me to register. What do you mean register? Every time I get that, I register again. How many times do I have to register until I get credit for the times I have played? Seems to me Mahjongg has some sort of technical difficulties. Now I have voiced a question or complaint here over the years and you people never respond to me. You say I am a VIP, so about a response this time……..Please.
Hello Richard! Thank you for contacting PCH. In order for us to assist you with your question we will need a bit more information. We kindly ask that you contact us at your convenience. Our customer service representatives may be reached at http://bit.ly/ContactPCH between Monday through Friday, 8:30 AM to 11 PM & Saturday 8:30 AM to 5 PM Eastern Time. You may also reach out by using our Digital Assistant that can also be found at the link we provided. We look forward to hearing from you.
I want to know why I can’t see what you’re selling on pch.com. When I click on magazines, it takes me to a sweepstakes entry with all my info already entered on the form. Why is this happening and why can’t I see what you’re selling?
Hey, I had some one else know his name was David Malcolm he tried to say I won PCH and then I saw though his stuff he said I had to get some kind of card from some where and I know you all don’t do that this is not the first time this has happen. I love u all but if some one don’t do something I will never play PCH any more.
Hello Susan, Please report all contacts from scammers to PCH via this link: http://bit.ly/Report-Scam-To-PCH. PCH does partner with the Federal Trade Commission and we send all scam reports to them so please make sure you let us know anytime a scammer contacts you. Remember, the real PCH never notifies major prize winners via phone, standard mail, email, or social media, and we never ask winners to pay to claim their prize. You can see more Safety Tips here: https://bit.ly/FraudProtection2. Please be careful everyone; don’t become a scammer’s victim.
I want to return Heavy Duty Transporter Set 5 PC
SKU# 00502A
Hi Michael! We would be happy to help you with that but we’re going to need a little more information. Please give our customer service representatives a call at 1-800-566-4724 for assistance with your return. Take care!