Publishers Clearing House complaint resolution and all customer inquiries are handled with care by our PCH Customer Service and PCH Consumer Affairs departments.
Publishers Clearing House has been in business for well over half a century and in that time we have evolved and expanded from a sweepstakes-driven magazine company into a multi-channel direct marketer. Along with our famous sweepstakes and unbeatable magazine offers, PCH presents a wide selection of unique and appealing products – – both online and through the mail. Our well-known Prize Patrol van is easily recognized as it regularly travels throughout the country awarding prizes and making dreams come true. And as if that wasn’t enough, we also offer an array of engaging websites that provide you with multiple and fun ways to play and win, including PCHgames.com, PCHlotto.com, PCHtv.com, and PCHcoupons.com. All of these endeavors have contributed to making Publishers Clearing House a trusted and welcomed household brand.
Each week PCH engages in hundreds of thousands of transactions with consumers from coast to coast who respond to our online and direct mail offers. As a company that has pioneered several leading consumer protection programs in the area of sweepstakes education and protection, we have always placed the care of our friends and customers as a top priority. With a friendly group of specially trained customer care representatives, we are readily available and standing by to assist any consumer who needs additional help. These services are all part of our comprehensive SweepSmarts® Consumer Care Program, where we are just a step away and at your service. Whether the inquiry is for you, a close friend or regarding a relative you may be caring for, you can contact us toll-free at 877-3SWEEPS (1-877-379-3377).
We handle all PCH customer inquiries, whether they are requests for winner information, billing assistance, order confirmations, or even a Publishers Clearing House complaint resolution if we fall short of providing full satisfaction. And, this is just one part of our overall commitment to assist consumers. At PCH we’re proud to partner with consumer regulators and organizations working to fight scam artists who may be using the Publishers Clearing House name illegally in an attempt to deceive. To further work towards the interest of consumers, our senior management team works closely with leading consumer groups, including acting as Chair of the Ethics Committee for the Direct Marketing Association (DMA), participating on the Board of Directors for the Society of Consumer Affairs Professionals (SOCAP), and working as active partners in a number of leading consumer protection organizations, such as the National Association of Consumer Agency Administrators (NACAA) and the National Consumers League (NCL). You can search online at PCH Search and Win to learn more about these organizations.
All of these efforts simply mean that when you choose to respond to a PCH offer you can be assured that we are here to stand behind our offers and provide any assistance you may need, even if it’s a PCH complaint resolution.
If you, a family member or a friend, wish to contact us – – you may call us toll-free at the above number. Or, simply visit the FAQ section on our website and click on the Ask Us link, where your email inquiry will be met with a courteous and prompt response.
PCH Consumer Affairs Department
P.S. If you haven’t entered your answer in the “Help Prize Patrol” tab on the PCH Fan page, you should do so now! Here is the Lucky Check with this week’s answer.
I received an email today telling me I left an item in the cart and did not complete the order. I looked at the information you sent me, and I did not want and did not order that item. I must have accidentally clicked on it or, in some way, ordered it by not being careful. I do not want the item and would like that order to be cancelled. Please tell me you have forwarded this to the correct person to get it canceled. You have my name and my membership number, so you certainly should be able to do that for me. Thank you.
Hi Richard! Thank you for contacting PCH. In order for us to assist you with your question we will need a bit more information. We kindly ask to please reach out to our Customer Service Team and check out this link here: http://pch.custhelp.com/app/ask. Our representatives are available to assist you Monday through Friday, 8:30 AM to 11 PM & Saturday 8:30 AM to 5 PM Eastern Time. Have a great day!