Accessibility Statement

Got A Question For PCH? Need To Contact Us? Check Out Our New FAQ Page!

We’re excited to bring you our latest episode of the PCH Chat — starring our very own host, Howie, who is joined by elite Prize Patrol member Todd Sloane to let you know how to use our New and Improved PCH FAQ page. It now gives you easier access to our most FAQ (Frequently Asked Questions) to help you find the answers you need FAST. If you’ve got a question for PCH, or need to contact us, I think you’ll find this video very informative!


We’re Here to Help!

Yes, as you saw in our video, the answers you need are now just a click away with our exciting new & improved Customer Help FAQ site.  We’re working harder than ever to make your PCH experience better than ever, and we’re here 24/7 to answer any questions or concerns you may have. Just go to and check it out!


You’ll see that we’ve organized the information into helpful Featured Categories to narrow your search and save time. Whether it’s General Information, Technical Issues, Account Updates, PCH Surveys, Game Play Questions, Sweepstakes Questions or Order Related Questions, we’ve got it covered.  And if you don’t see the answer you’re looking for, just type the topic you are looking for into the search area at the top of the page for fast results. And it’s totally mobile friendly, too, so you can get the answers you need while you’re on the go!

Different Answers For Different PCH Websites

Even better, you can click on the top of the page for the PCH website you have a question about —, PCHSearch&Win, PCHgames, PCHlotto or PCH APPS — to get to the answers even quicker.

For example, if you have a question about your tokens, just click on the PCHgames category… or if you’re looking for daily and past results for lotto, just click on the PCHlotto category. I’m sure you get the picture now. You’ll find that we’ve pretty much covered all the bases. That’s because we’re continually updating the site based on the types of searches and questions we see from fans like you.

Contacting PCH Customer Service Couldn’t Be Easier!

If you haven’t found the answer to your question at and want to e-mail us from the site, just click “Ask” at the top of the page. Simply fill in a few fields with the necessary information and we’ll get back to you within 2 business days.

Got a Question for PCH

And, of course, you can always call us at 1-800-459-4724. Our friendly Customer Service Representatives are always standing by to help you in any way that they can!

So check it out and let us know what you think of the new site in the comments section below!

Jane M.
PCH Creative Dept.

Other blogs you might enjoy:
How Do I Pay My PCH Bills Online?
What Happens If I Win and I’m Not Home?

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  1. I sure hope I win and my PCH honors my absence due to my dying kid (dog). I love my dude soosooo so… much, he’s been here for 12yrs and I’ll never forget him. I just wanted to say rehoming your dogs when they’re old is heart hurting. I read about everyone doing that it’s not right. Do u want to be replaced when u get old? No u don’t, so don’t do it! If u do that, imagine that in their heads. Well I’ve done my PCH as hard as I can, so hopefully these 2 days of not be able to is honored! I claim sole ownership on my winning #$ and prize monies and accept on April 30th from PCH my prize. Thanks friends! Love, don’t replace r pets ever! #$$$$$$$$$$$$ etc……

  2. Why do you keep asking me if I want to win and enter when your games don’t allow me to enter? Your Steve Harvey Mania is always closed. My entries are not going through. It seems this company picks certain winners. I don’t want to play any more of your games. Can’t never get in.

    1. Hi Lanell! We are very sorry to hear that you are having problems with entering the sweepstakes. If you have tried all of our troubleshooting suggestions found here: and you still continue to have issues, please reach out to us. You can find our contact information here: and hopefully, we will be able to resolve the issues that you are having. All the best!

  3. How do I set up my website? I don’t know what I need one for, but it seems I am being asked for it.

    1. Hi Jim! Thank you for contacting PCH. We are sorry to hear that you are experiencing technical difficulties on our website. Please reach out to our Digital Assistant where representatives are ready to assist with your concern. Please click the link here: for assistance. We look forward to hearing from you.

    1. Hello Patrick! Thank you for contacting PCH. In order for us to assist you with your question we will need a bit more information. We kindly ask that you contact us at your convenience. Our customer service representatives may be reached at between Monday through Friday, 8:30 AM to 11 PM & Saturday 8:30 AM to 5 PM Eastern Time. You may also reach out by using our Digital Assistant that can also be found at the link we provided. We look forward to hearing from you.

    1. Hello Santiago, make sure you complete the entry process to claim your entries into our giveaways as commenting on the blog alone will not secure your entry. To see all of the ways you can enter each day, click here: Good luck to you and all who enter!!

  4. My wife and I are selling our home, to go full time RVing. I’m an avid daily player of pch, please tell me how you will find us if we are on the road moving from state to state?

  5. Yes PCH I need. Your help For someone dealing With Lung cancer and I need financial help for some of the medication i take which I’m Retired so just don’t .think I’m just saying. this for you too PCH to feel SORRY For Me .