In this day and age, everyone wants information FAST. Our smart phones, computers, laptops and tablets have put the world at our fingertips with incredible speed and 24/7 access.
Our PCH Customer Service representatives totally understand that, and they’re working hard to make sure you can access any information you need day or night. If you haven’t already checked out our new and improved Customer Service FAQ (Frequently Asked Questions) site, you can click pchcusthelp.com right here to find a wealth of information designed to answer some of the questions we hear most often.
But what about any other questions you may have? You might have a technical question, and need some step-by-step directions to follow (plus some “hand holding” along the way)! Or maybe your game froze, and you want to get back to playing immediately! You could be having trouble just logging on, or you have a more specific question about your account and need an answer right away.
That’s why we’ve come up with a brand new solution. Introducing LIVE CHAT. You can now “talk” to us in real time! Get instant answers by having a one-to-one “conversation” with a PCH Customer Service representative! They’re standing by to help answer any questions you may have at that very moment!
Just go to the FAQ page and you’ll see “Live Chat” at the top of the page.
Click on “Live Chat” and you’ll see a page that looks like this:
Just fill in the required fields with your information and select a “Reason for Contacting Us” to get started.
By selecting a specific subject matter, you’ll be assured of reaching the Customer Service Representative best suited to answering your question. Enter your question in the “How Can We Help?” box and you’ll be on your way!
I’ll show you a sample of a live chat to give you an idea about how easy, and how helpful, it can be:
It’s best to start a live chat from the specific website you have a question about. Just click the top of the FAQ page for PCH.com, PCHSearch&Win, PCHgames, PCHlotto, or PCH APPS. Then click on the “Live Chat” button at the top of that website’s page. You’ll notice that this conversation was started under the PCH APPS Site. The customer has entered a question about his game freezing up on the PCH Play&Win app.
The Customer Service Representative has referred the customer to a helpful website that can give him the answers he needs.
Here you can see the problem has been resolved. How convenient!
Live Chat is also mobile friendly and is available on the PCH mobile app for iPhone or Android.
PCH Live Chat is available from 8:30 am to 8:30 pm ET weekdays and from 9:00 am to 5:00 pm on weekends. If you have any questions, be sure to check it out! There’s nothing like getting up close and personal with a one-on-one chat! And don’t forget to let us know what you think of our new Live Chat feature in the comments section below.
Jane M.
PCH Creative Dept.
Other blogs you might enjoy:
Got A Question For PCH? Need To Contact Us? Check Out Our New FAQ Page!
Publishers Clearing House Complaint Resolution at Your Service
I had left all my information to the PCH to the person you can call, no answer.
Hi Patty! We’d be happy to assist you with this but we’re going to need a little more information. Please reach out to our Customer Service team who will be happy to help. You can find all our contact information right here: http://bit.ly/ContactPCH. We look forward to hearing from you!
So how would I get my 90,000.00 million dollars and 17,000.00 million dollars? Will I still be able to get my money now that I have won a big prize?
Hi Stricklin! Thank you for contacting PCH. In order for us to assist you with your question we will need a bit more information. We kindly ask that you contact us at your convenience. Our customer service representatives may be reached at http://bit.ly/ContactPCH. We look forward to hearing from you.
Am I a winner or not, make sure, hope to find out right now pls call 206-677-$$$$.
Hi, I won, and it cost me $6500. I still don’t have my packages yet. They said I still need to send a nether 1000 dollars, and they’re here in Arkansas now. They said the FBI had them, that’s why. Please help me get my money. I sent it to them, and I can’t pay any more money because I am on a red pen from the VA, from my husband who died. That’s why it’s OK. Please help me.
Hi Linda! I’m very sorry to tell you that was a scammer, NOT the real PCH. It’s important to remember that PCH does not contact winners of a major prize via phone, text, email, mail, or on Social Media. Also, if anyone asks you for money for any reason to claim a prize, you can be sure they’re a scammer. Please don’t give them any more money, or any personal information! Scammers are very sneaky and will use our good name and reputation to try to deceive people. Stopping them is a team effort so please report any and all scam contacts you receive to PCH at this link: http://bit.ly/Report-Scam-To-PCH. We provide numerous videos, blogs, and tips to recognize these scammers here: https://info.pch.com/fraud-protection. Stay safe!
I have a Danielle Lam who keeps telling me I have won in second place, a pickup and 10 million dollars. I need to know if this is real information.
She said I could get ahold of PCH for the truth so tell me is she a scam?
Hi Harold! I’m sorry to tell you that was a scammer just pretending to be Danielle, not the real Danielle Lam. It’s important to remember that PCH does not contact winners of a major prize via phone, text, email, mail, or on Social Media. Also, if anyone asks you for money for any reason to claim a prize, you can be sure they’re a scammer. Please don’t give them any money, or any personal information! Scammers are very sneaky and will use our good name and reputation to try to deceive people. Stopping them is a team effort so please report any and all scam contacts you receive to PCH at this link: http://bit.ly/Report-Scam-To-PCH. We provide numerous videos, blogs, and tips to recognize these scammers here: https://info.pch.com/fraud-protection/. Stay safe!
My name is George, I am really wondering if I can still collect my winnings from who ever from Pch.
Do you tell chat if you’re a winner in it to win it? Cincinnati, Ohio, would they let me?
Hi Doris! No, please report all contacts from scammers to PCH via this link: http://bit.ly/Report-Scam-To-PCH. PCH does partner with the Federal Trade Commission and we send all scam reports to them so please make sure you let us know anytime a scammer contacts you. Remember, the real PCH never notifies major prize winners via phone, standard mail, email, or social media, and we never ask winners to pay to claim their prize. You can see more Safety Tips here: https://bit.ly/FraudProtection2. Please be careful everyone; don’t become a scammer’s victim.