Publishers Clearing House Complaint Resolution at Your Service

Publishers Clearing House complaint resolution and all customer inquiries are handled with care by our PCH Customer Service and PCH Consumer Affairs departments.

Publishers Clearing House complaint resolution and all customer inquiries are handled with care by our PCH Customer Service and PCH Consumer Affairs departments.

 

Publishers Clearing House has been in business for well over half a century and in that time we have evolved and expanded from a sweepstakes-driven magazine company into a multi-channel direct marketer.  Along with our famous sweepstakes and unbeatable magazine offers, PCH presents a wide selection of unique and appealing products – – both online and through the mail.  Our well-known Prize Patrol van is easily recognized as it regularly travels throughout the country awarding prizes and making dreams come true. And as if that wasn’t enough, we also offer an array of engaging websites that provide you with multiple and fun ways to play and win, including PCHgames.com, PCHlotto.com, PCHtv.com, and PCHcoupons.com.  All of these endeavors have contributed to making Publishers Clearing House a trusted and welcomed household brand.

Each week PCH engages in hundreds of thousands of transactions with consumers from coast to coast who respond to our online and direct mail offers.  As a company that has pioneered several leading consumer protection programs in the area of sweepstakes education and protection, we have always placed the care of our friends and customers as a top priority.  With a friendly group of specially trained customer care representatives, we are readily available and standing by to assist any consumer who needs additional help. These services are all part of our comprehensive SweepSmarts® Consumer Care Program, where we are just a step away and at your service.  Whether the inquiry is for you, a close friend or regarding a relative you may be caring for, you can contact us toll-free at 877-3SWEEPS (1-877-379-3377).

We handle all PCH customer inquiries, whether they are requests for winner information, billing assistance, order confirmations, or even a Publishers Clearing House complaint resolution if we fall short of providing full satisfaction.  And, this is just one part of our overall commitment to assist consumers.  At PCH we’re proud to partner with consumer regulators and organizations working to fight scam artists who may be using the Publishers Clearing House name illegally in an attempt to deceive.  To further work towards the interest of consumers, our senior management team works closely with leading consumer groups, including acting as Chair of the Ethics Committee for the Direct Marketing Association (DMA), participating on the Board of Directors for the Society of Consumer Affairs Professionals (SOCAP), and working as active partners in a number of leading consumer protection organizations, such as the National Association of Consumer Agency Administrators (NACAA) and the National Consumers League (NCL).  You can search online at PCH Search and Win to learn more about these organizations.

All of these efforts simply mean that when you choose to respond to a PCH offer you can be assured that we are here to stand behind our offers and provide any assistance you may need, even if it’s a PCH complaint resolution.

If you, a family member or a friend, wish to contact us – – you may call us toll-free at the above number.  Or, simply visit the FAQ section on our website and click on the Ask Us link, where your email inquiry will be met with a courteous and prompt response.

Sincerely,

 

Margaret Crossan

PCH Consumer Affairs Department

P.S.  If you haven’t entered your answer in the “Help Prize Patrol” tab on the PCH Fan page, you should do so now! Here is the Lucky Check with this week’s answer.

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Comments

  1. I am so disgusted with your customer service. I am currently on hold AGAIN after your phone service line sent me into limbo after an eight minute wait.

  2. All of the games on line seem to have a glitch playing them. They run too slow and then your time runs out before you have earned all the tokens you can. It is getting to the point where It is so fun playing anymore. I have the same problem when I try to play mommas diner. Please fix.

    1. Hi Vickie! Thank you for contacting PCH. In order for us to assist you with your concern we will need a bit more information. We kindly ask that you contact us by phone at your convenience. Our customer service representatives may be reached at 1-800-566-4724 between 8:30 am to 8:30 pm EST, Monday through Friday. We look forward to hearing from you.

  3. How is it that publisher clearinghouse can send a letter stateing to enter or forfeit by Todd Sloan and I have entered everyday for the last year and have been entering since 2004 and have over half million tokens and nothing. The last lady that won back in October has been entering for a short period of time. This system is rigged. Even on the time of drawing they send a e-mail stateing “We have a winner”. I do not care about that if it is not me. Why get my hopes up if it is someone else. Some of the letters are not necessary. Now I will continue to enter up to December 22nd (everyday) only to probably see the same results . Frustrated in Kentucky.

    1. Hello Raymond, I can understand that it may get discouraging at times. Keep in mind that we do receive millions of entries, but only one person can win each giveaway. However, every entry has the same fair chance and all winners are randomly selected. There’s no way to know who we’re going to surprise next so I encourage you to keep trying. We appreciate your ongoing loyalty thus far and hope to see you continue to try your luck! To see all of your entry options, click here: http://bit.ly/Enter-A-PCH-Sweeps. Good luck to you and all who enter!!

  4. Will not allow me to enter response. Tried 6 times to enter last stage of game. Keeps going back to start. Even after it says accepted. Being plagued with you. Take me off list!!!!